How Do You Create Customer Loyalty? (Video with Shep Hyken)
Your Most Important Customer Loyalty Metric: Do Your Customers Come Back? In this week’s Asking for a Friend, I talk with Shep Hyken, author of I’ll Be Back, discusses how to build customer loyalty and getting customers to come back again and again. The...
Resourcefulness Matters: How to Help Your Team Be More Resourceful
7 Ways to Encourage Your Team to Be More Resourceful What does it mean to be resourceful? Our favorite definition of resourceful is, “The ability to find quick and clever ways to overcome difficulties.” Quick and clever. Overcome difficulties. Who...
A Culture of Integrity with CEO Brittany Burns
How do you transform the culture of a rapidly growing business in an industry that’s not always known for transparency and integrity? Join Simpler Trading’s CEO Brittany Burns and me for a practical look at how you can lead with conviction, build a culture...
Team Conflict: How to Surface and Discuss Simmering Issues (Video)
Address Team Conflict Early Before it Erupts into Something Bigger We all know that when there is team conflict brewing, it’s only a matter of time before it erupts into something bigger. It’s like families refusing to talk about the tough stuff, and then...
Don’t Let These Three Common Mistakes Undermine Your Leadership Presence
Overused assets can ruin a positive leadership presence You work hard to set a positive example for your team. You care about success, and you want your people to succeed. You’ve clarified what matters most and you’re committed to accountability. You’re intentional...
Leadership Development that Works with Jennifer Mackin
Leadership development is one of the most important investments you can make in your organization’s success. Unfortunately, there are many ways to do it poorly. The results are lost time, money, credibility—and worst of all, poorly trained leaders. In this...
How Do I Balance Empathy and Execution? with Sara Canaday (Video)
Balancing Empathy For Employees Needs with Execution and Accountability How do I balance empathy and execution? On this week’s Asking For a Friend, I talk with Sara Canady, leadership expert and author of Leadership Unchained. 5 Ways to Think About Empathy at...
How to Build a Better Network of Peer Relationships
Don’t Overlook the Importance of Peers in Your Network of Strategic Advisors When it comes to building a network of strategic advisors, it’s natural to look to people with more position power, access, and influence as your primary go-to’s. Yes, you...
