Leadership Presence: The Connection Habit That Helps Your Team Do Better Work
Your leadership presence directly affects your team’s focus and energy. Sandra looked up with a frown after the CEO left the skip-level meeting where the team was celebrating an innovation project. She shook her head as she stared out the door he’d just left. “He...
How to Handle Employee Complaints About Coworkers (Without Making Things Worse)
Be clear and curious when addressing employee complaints you didn’t see for yourself Someone on your team has a problem. You know this because a colleague told you. Or a customer complained. Or your counterpart on the night shift left you a note. You weren’t...
The Most Important Question in Workplace Conflict Isn’t “Who’s Right?”
It’s “What’s Needed Most Right Now?” Most workplace conflict feels urgent. You want to explain yourself. Defend your idea. Correct the misunderstanding. Fix the problem. End the tension. But the moment you rush to solve the conflict before understanding what the...
Collaboration Gets Harder When Navigating Change—Here’s What Helps
Two Ways to Strengthen Collaboration During Change If you’re leading through change right now, you’ve probably felt it. Collaboration gets harder. Even strong teams can start struggling with communication, decision-making, and problem-solving when priorities shift and...
