The Best Way to Empower Employees as Customer Advocates
You want to empower your employees as customer advocates, but it’s tricky. No one understands your customer’s needs and frustrations better than your employees. When your customers are frustrated, your employees are too. But let’s be real. ...
How Do I Succeed at a Promotion at Work (Even When I’m Scared)? (video)
Leap Into That New Promotion at Work With Confidence and Poise You’ve been offered a promotion at work, but you’re a bit scared. Makes perfect sense. That frightened feeling means you’re about to stretch and grow. Even if you don’t feel ready...
Should You Have a Meeting or Send an Email?
Have you ever attended a meeting that should have been a quick email? In this episode, get the criteria you need to choose the right format to move your team forward, make sure you’re not wasting time with meetings that would be better with a quick email,...
Best Practices in Leadership and Productivity: A Frontline Festival
Welcome to the Let’s Grow Leaders Frontline Festival! This month, our contributors share their best practices in leadership and productivity. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! The August Frontline Festival...
The Most Neglected Act of Innovation
If you’ve never seen it before, it’s hard to describe the power of an avalanche. Fortunately, I’ve never experienced one myself. But I have seen their power. This weekend, Karin and I cycled in the Colorado mountains between Frisco and Copper Mountain. Between those...
When One Tough Conversation Isn’t Enough
What do you do when you’ve talked with a team member about a performance issue, but nothing changes? In this episode, learn the ART of the tough conversation – how to avoid talking about the same issue repeatedly and address what’s really...
How to Stop Wasting People’s Courage
Eliminate courage sinkholes to energize your team. When you think about inspiring courage at work, what comes to mind? Encouraging your team to … Speak their truth in meetings? Challenge your thinking? Share new ideas? Question the way we’ve always done it? Find a...
Post-Mortem Meeting: How to Make Yours Better
Ditch the Post-Mortem Meeting and Hold a Post-Project Celebration If you’re like most managers we talk with, you know the importance of a great post-mortem meeting. But unless your project ends in disaster, it’s easy to skip the review and move on to the...
