How to Build a More Empathetic, Customer-Focused Team
Improve Your Customer Experience by Building More Empathetic Teams When you call customer service you want to know 2 things: (1) Does the person who picked up your call care about you and your issue? and (2) Are they capable of fixing it? In short, have you reached...
Frontline Festival: Leaders Give Pointers on Handling Conflict
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is about handling conflict in your team. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all...
How to Help a Taskmaster Focus on People
How To Care About People Even if You’re a Driven No-Nonsense Task Master “I’m a taskmaster and proud of it. People can count on me to get stuff done.” “I’m just not a people person.” “I hate this touchy-feely...
How to Have More Joy at Work
The Power of Pushing Through to Find the Joy at Work The other evening, I was sitting at the kitchen table putting the finishing touches on next week’s keynote for the American Health Quality Association. They’d invited me to talk about “finding joy...
Leadership Attributes that Make You a Better Leader: A Frontline Festival
Welcome back to the Let’s Grow Leaders Frontline Festival where we’re focusing on Winning Well leadership attributes: Confidence, Humility, Results, and Relationships. This month’s festival is a celebratory finish line of the Winning Well International Symposium...
Being a Winning Well Manager and Working with Millenials (Michael Teoh)
Winning Well Connection Our journey of collaboration with Michael has been a remarkable example of the magic that can happen when you stay open to the possibilities and collaborate across generations and cultures. We first met Michael online when we had both launched...
How to Get Where You Want to Go (Jesse Lyn Stoner)
Winning Well Connection I was first introduced to Jesse very early on in my blogging journey, by Dan McCarthy, another well-established and highly respected leadership blogger. She graciously spent time with me to share her journey and insights about how to make the...
Winning Client’s Loyalty: The Power of Relationships (Jonathan Low)
Winning Well Connection We first met Jonathan when he was introduced as the President of the Global Speaker’s Federation. He struck us then as a statesman and diplomat. A few months later, I (David) enjoyed a wonderful dinner with Jonathan as he traveled through...
