By Karin Hurt and David Dye Archives

The Best Way to Empower Employees as Customer Advocates

by Karin Hurt and David Dye | Jul 25, 2019 | By Karin Hurt and David Dye, Courageous Cultures | 0 comments

You want to empower your employees as customer advocates, but it’s tricky. No one understands your customer’s needs and frustrations better than your employees. When your customers are frustrated, your employees are too. But let’s be real. ...

Best Practices in Leadership and Productivity: A Frontline Festival

by Karin Hurt and David Dye | Jul 18, 2019 | By Karin Hurt and David Dye, Frontline Festival, Winning Well | 2 comments

Welcome to the Let’s Grow Leaders Frontline Festival! This month, our contributors share their best practices in leadership and productivity. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! The August Frontline Festival...

How to Stop Wasting People’s Courage

by Karin Hurt and David Dye | Jul 11, 2019 | By Karin Hurt and David Dye, Courageous Cultures, FOSU: Fear of Speaking Up | 4 comments

Eliminate courage sinkholes to energize your team. When you think about inspiring courage at work, what comes to mind? Encouraging your team to … Speak their truth in meetings? Challenge your thinking? Share new ideas? Question the way we’ve always done it? Find a...

One Question Leaders Ask to Build Better Ideas

by Karin Hurt and David Dye | Jun 27, 2019 | By Karin Hurt and David Dye, Courageous Cultures | 0 comments

To build better ideas, point people toward solutions. You can’t possibly come up with the solution to every problem. You know you need your team’s input. And even when you’ve got a good idea, it can improve. Your team can help you build better ideas — but it takes...

Developing Ownership and Commitment: A Frontline Festival

by Karin Hurt and David Dye | Jun 20, 2019 | By Karin Hurt and David Dye, Frontline Festival, Winning Well | 0 comments

How to Build More Ownership and Commitment in Your Teams Welcome to the Let’s Grow Leaders Frontline Festival! This month, our contributors share their thoughts about developing ownership and commitment (and a few shared things they were most proud of.) Thanks to...

What No One Tells You About Leading But You Desperately Need to Know

by Karin Hurt and David Dye | Jun 17, 2019 | Authenticity & Transparency, By Karin Hurt and David Dye, Capacity, Winning Well | 9 comments

Leading is tough enough without ignoring these critical truths. “I wish someone would have told me some of this before I started leading. Life would have been so much easier. I bet my team wishes I knew it too.” We hear this sentiment after almost every leadership...