How to Scale Best Practices Without Frustrating Your Team
To scale best practices, focus on how they work in different contexts. Has this ever happened to you? Your top-performing team seems to have discovered the secret to transforming their productivity, customer relationships, or sales. And then you think, “It’s time to...
We Are Each Other’s Destiny
When Karin and I set out to write Courageous Cultures, we obviously had no idea how the world was about to change. It was clear that the nature of work was shifting and that to stay competitive, businesses would need every person to solve problems, contribute...
How to Lead Decisively When You Don’t Know What’s Next
How Do You Lead Decisively When You Just Don’t Know What’s Coming Next? You don’t know what you don’t know, and even what you DO know you know, could change. In a recent conversation, “Joe,” a senior leader in the assisted living...
