When Karin and I set out to write Courageous Cultures, we obviously had no idea how the world was about to change. It was clear that the nature of work was shifting and that to stay competitive, businesses would need every person to solve problems, contribute productive ideas, and improve life for their customers.
But if the pandemic can remind us of anything, it’s that our future is one we will build together. Our interconnectedness fills the headlines every morning.
There is no decency or sense in honoring one thing, or a few things and then closing the list. The pine tree, the leopard, the Platte River, and ourselves-we are at risk together, or we are on our way to a sustainable world together. We are each other’s destiny.
We are at risk together—or on our way together.
That’s true for your team, but it’s also true beyond your work. With every interaction and every decision, you’re building the future.
And the only way to build a future that will work for everyone is to include every voice.
When we talk about a courageous culture, we mean one in which everyone speaks up to solve problems, improve the customer and employee experience, and consistently contributes their best thinking.
The paradox of a courageous culture is that it requires less courage from individuals. When speaking up is just “what we do,” it doesn’t feel as risky.
As you consider the road ahead, we invite you to ask your team the courageous questions that risk genuine answers. Listen deeply to their responses. Dare to look beyond the comfortable answers – you won’t find the future there.
We need your leadership. And we need your team’s wisdom. Because, if it wasn’t clear enough before this: we are each other’s destiny.
You can download a FREE chapter of our new book Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates here.