Transforming the Customer Experience and Great Customer Service: A Frontline Festival
Welcome to the Let’s Grow Leaders Frontline Festival on customer service. We asked thought leaders from around the world to share their very best post on these topics. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! ...
How to Ensure Your Business Storytelling Makes an Impact
If you’re using business storytelling regularly, how do you assess the impact? How do you ensure you craft the very best stories that leave your audience not only inspired, but with an inkling of what to do next? There’s no question, stories are one of the...
6 Ways to Ensure Your Leadership Training Makes You a Better Leader
How to Ensure Your Leadership Training Sticks You’ve invested the time and effort to go to leadership training. So how do you ensure the work you’ve done will make you a better leader? How do you get feedback from your team on what’s working (and...
7 Steps to Stop Workplace Drama – A Leader’s Ultimate Guide
Life is crazy; work doesn’t have to be. Stop the workplace drama for deeper influence and impact. Are you tired of dealing with workplace drama? Are you desperate to stop the tantrums, gossip, rumors, and other antics and focus on making a deeper impact work? Maybe...
How to Overcome a Frustrating Setback at Work
How You Think About That Frustrating Setback at Work Makes All the Difference I know it’s painful, but take a minute to consider the most frustrating setback you’ve ever had at work. If you’re like me, you’ve got plenty to choose from. Pick the...
Two Leadership Mistakes that Cripple Your Talent Development
You Never Outgrow Your Responsibility for Talent Development “Why doesn’t anyone care? Don’t they get it? There’s no one I can trust or depend on!” We have heard those frustrated words from more than one senior leader across a range of industries. If you’ve ever heard...
A Powerful, Proven Technique for Overcoming Negativity at Work
Your team’s rightfully discouraged and a little stymied. Their negativity is rooted in facts. The truth is, you’re frustrated too. The struggle is real. So as a leader, how can you stay positive without looking out of touch? How do you harness your...
A Practical Guide to Finding a Great Place to Work
Don’t Accept that New Job Until You Ask These Important Questions You’re looking for a great place to work; with people you admire and where jerks don’t survive. A place where you can get results, without losing your soul. A great place to work where you...
