Beyond the Drama: How to De-Escalate an Emotional Conversation at Work
What to Say Next to Destress an Emotional Conversation at Work When people are fired up, angry, and defensive, it’s tough to have a productive conversation. One reason it’s so tricky to de-escalate an emotional conversation is that when these emotions kick in,...
How to Encourage More Courage on Your Team (Team-Building Activity)
Remembering micro-moments of courage makes it easier to do the right thing next time. If you want your team to feel more courageous, remind them of times they’ve been courageous before. This team-building activity gives your team a chance to reflect on their...
Navigating Workplace Conflict: A Deep Dive with Ralph Kilmann
When Navigating Workplace Conflict, Start with the System “At least 80% of the behavior in organizations is driven by the systems, not personal preferences. So if you eventually switch out the people and bring in new people into the same situations, within 3...
Assumption Busters: 7 Questions to Propel Your Team’s Strategic Thinking
How to help your team challenge assumptions for better creativity and problem-solving In our Courageous Cultures research, 67% said their manager operates around the notion of “this is the way we’ve always done it.” That’s not just a lack of...
Navigating Change: How the Holidays Can Help You Be a Better Leader
The holiday season gives you a human-centered leadership map for navigating change Is your holiday season a time of celebration? Of bustling end-of-year stress to meet business goals? A time of nostalgia and reflecting on what you appreciate most? Of remembering the...
Be Human Lead Human with Dr. Jennifer Nash
Episode 241: In this podcast episode, Dr. Jennifer Nash discusses the challenge to lead human and prioritize people, while also driving performance. She emphasizes the importance of leaders having the skillset to lead people effectively, as many leaders are trained in...
How Did Leadership and Culture Improve on the North Pole?
A Retrospective: Santa’s Big Leadership and Culture Change Is there anyone more beloved than Santa Claus? Today, the North Pole is a paragon of human-centered leadership and culture. But it wasn’t always that way. In fact, Santa has a lot to teach us about...
Great Teams: 12 Practical Collaboration Habits to Create Clarity
Clarity is key to better collaboration and more productive workplace conflict. Think about any significant conflict you have now, or had in the past. We’re willing to bet that the source of the conflict includes an expectation violation of some kind. You thought...
