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Karin And David’s Leadership Articles

How to Capture What You’re Learning From This Crisis Now

by | Mar 30, 2020 | By Karin Hurt and David Dye, Courageous Cultures |

Capture What You’re Learning From This Crisis

In this time of extraordinary uncertainty and change your team has learned to quickly adapt to do the best they can, with what they have, from where they are. The COVID-19 crisis has us all quickly adapting to new ways to serve our customers.

You’ve seen what can be done, despite constraints, as your team works to find creative, even Herculean solutions to serve your customers while keeping everyone safe.

And of course, there may be some brilliant workarounds and short-cuts happening you DON’T EVEN KNOW ABOUT—that COULD turn into a LONG-TERM best practice.

Right before this crisis, we conducted extensive research with the University of North Colorado which found that employees have ideas but frequently don’t speak up to share them.

Psychological Safety: This is the way we've always done it before the crisis67% of employees think that their manager operates under the notion, “This is the way we’ve always done it” and 40% say they don’t feel confident to share their ideas.

But at this moment, all over the world, we are seeing brilliant micro-innovations, where people are pulling together and asking “How can we?”

address this crisis through virtual online leadership training

How can we use scuba equipment as a ventilator? How can we still feed our school children? What if we could turn our curtains into face masks? How can get that important training done when everyone is working remotely?

Once we get through this immediate crisis to establish a new normal, how will you leverage this spirit of micro-innovation, problem-solving, and customer advocacy on your team?

Don’t risk returning to “business as usual” and waste money and miss opportunities to make your organization better. When the time is right, you’ll want to engage your team in capturing all the lessons learned and co-creating your desired future.

Even if you don’t have time to discuss this right now, encourage your team to jot down anything that comes to mind about what they’re learning.

Important Questions to Ask as You Learn from this Crisis

  • What are we learning about what matters most for our customers?
  • Which communication methods are working best?
  • What do employees need most from your leadership?
  • What non-essential work have we stopped doing that could potentially stay stopped?
  • Which meetings are most essential? Which as it turns out, are not?
  • What are we learning about remote working, meetings, and training?

We all long to return to normal as fast as we can. What if we can do better than normal?

Ask your team to capture their best ideas for building a better, bolder future together.

learning from this crisis and global pandemic

Your Turn

What would you add? What questions would you ask to help them capture important lessons from the current crisis?

Give your team something to look forward to. Register for our FREE (live online) I.D.E.A. Inspiration Summit to unleash your team’s best ideas for a brighter bolder future. Learn more here.

See Also:

How to Find The Great Idea In Your Best Practice

How to Encourage More Micro-Innovation on Your Team

What No One Tells You About Leadership That You Desperately Need to Know

How to Disrupt the Disruption and Help Your Team Move Forward

Want more human-centered leaders in the workplace? Share this today!

Want more human-centered leaders in the workplace? Share this today!

1 Comment

  1. Miller

    I was working from a coffee shop a little while ago when I overhear the conversation happening on the table right next to mine. It was apparently a virtual work meeting and the guy next to me said something like “ok, that sounds good, but I’m new here and I just want to understand why wouldn’t we try “ABC” instead” the other person replied “that’s how we do things here, and we have explained it in previous meetings” … (I couldn’t believe what I was hearing) – I wish I had his contact information so I could send him a couple of your articles to help him learn and evolve!



  1. Five Blogs – 3 April 2020 – 5blogs - […] How to Capture What You’re Learning From This Crisis Now Written by: Karin Hurt and David Dye […]

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Karin Hurt and David Dye

Karin Hurt and David Dye help human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. As CEO and President of Let’s Grow Leaders, they are known for practical tools and leadership development programs that stick. Karin and David are the award-winning authors of five books including, Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates and Powerful Phrases for Dealing with Workplace Conflict. A former Verizon Wireless executive, Karin was named to Inc. Magazine’s list of great leadership speakers. David Dye is a former executive and elected official. Karin and David are committed to their philanthropic initiative, Winning Wells – building clean water wells for the people of Cambodia.

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