Help Your Team Deal With Ambiguity
Dealing with ambiguity is a competency quickly pushing its way up on the list of most wanted executive competencies while simultaneously working its way down as a vital survival skill down the organization chart. Here are 7 ways to help your team thrive in the unknown and with incomplete information.
What is Ambiguity?
A Critical Management Competency
Acting and making decisions with incomplete information, adapting to change, working without complete direction, imagining what’s possible in an uncertain future, knowing when to change your mind; these are critical competencies no longer reserved for the executive floor.
It’s not an easy task. But, tackling the topic head-on will save a lot of wasted time and emotional energy for you and your team, and you’ll prepare your team members for larger roles in the process.
Of course, it’s more important than ever to really connect at a human level during ambiguous times. You need to understand what your team is thinking and feeling, and they need to know that you genuinely have their best interests at heart.
7 Ways to Help Your Team Deal With Ambiguity
“Accepting that the world is full of uncertainty and ambiguity does not and should not stop people from being pretty sure about a lot of things.” – Julian Baggini.
1. Understand your Own Tolerance and Reactions
Start with you. In times of uncertainty, don’t lead to your shining moments of leadership brilliance. Acknowledge that. Find a trusted advisor (it could even be a team member) who finds change and ambiguity exhilarating to help you with your plan. Try to keep your fear in private. Nothing will calm and inspire your team more than your “game on” attitude in uncertain times.
2. Be Crystal Clear on What is Clear
It’s easy to feel like everything is uncertain in times of uncertainty. That’s not true. Be crystal clear on what you know, what’s not changing, and what your team can count on.
3. Know What You Collectively Know and What You Don’t
The chances are that when you put your heads together, you know more than you think. Taking time to do this exercise as a team matters. Resist the urge to focus only on what everyone already knows. Write that down, but then add to the list of what each person knows or suspects based on their area of expertise. Then write down what you don’t know, and brainstorm ways to gather more information in that arena.
4. Don’t Waffle (Or if you do need to change direction, do it boldly)
When you make decisions, stop second-guessing them out loud. If you need to change course, do it boldly with strong communication and explanation. Otherwise, keep your boat sailing swiftly in the announced direction.
If you need to change your mind, here’s how to change direction to improve your results without frustrating your team.
5. Encourage Risk-Taking
Even if you’ve reacted poorly to mistakes before, admit that and promise support in taking calculated risks. Put in place whatever parameters and checkpoints you need to feel comfortable in your world, but allow space for creativity and brilliant thinking. It would help if you had every single brain cell operating on the full cylinder at times like these, not censored with fear of making mistakes.
6. Envision Alternative Scenarios
When the future is uncertain, it’s easy to think that “anything could happen.” That’s seldom true. More often, the most probable scenarios can be boiled down to two or three. Brainstorm those possibilities and develop contingency plans. This exercise goes a long way in calming minds and spirits while generating creative possibilities that could actually work across scenarios.
7. Engage Other People and Perspectives
The more people you engage in the solution, the less frightening the problem becomes. Enlist unusual suspects to weigh in. Engage some cross-functional collaboration. Benchmark externally. You could even ask your children (you never know).
Most importantly, keep your cool and focus on the possible.
Your turn. What are your favorite tips for dealing with ambiguity?
Looking to build a great culture, while helping your team learn through ambiguity and change? Download the first chapter to Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates for FREE here.
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