12 Turnaround Tactics

Turnaround situations offer a great opportunity to lead.

I had one mentor whose tongue in cheek advice was, when considering taking a new job “always look for the one where the guy before you was an idiot.”

I get most excited when the situation is a big mess.

In such scenes there seems to be more political latitude to make dramatic change.

Rocking a sinking boat is more acceptable.

Even when things look broken on the outside, there is usually more going right than wrong.

The trick is to carefully assess the situation, and then pick the right things to change.

So you’ve been asked to turnaround something important. What do you do?

Here’s my thinking based on experience what would you add?

12 Turnaround Dos

  • Start slow and ask a lot of questions
  • Give the current team the benefit of the doubt
  • Find your “A Players” and ask what they would do
  • Talk with key stakeholders about what is working and what is not
  • Create a clear and compelling vision and values
  • Clearly articulate what will be different and what will remain the same
  • Understand the current “brand” of the team or organization and where it came from
  • Clearly define the skills needed for success
  • Assess the will and skill of the current team, and get the right people in the right seats
  • Recruit for missing skill sets
  • Identify the key behaviors for success
  • Consider re-branding the organization or project with a new name and/or logo (make sure something is really different before you do this)
  • ???
  • ???

Bonus: Turnaround Don’ts

  • Talk poorly about previous leadership or strategy
  • Assume everything needs to change
  • Assume your current team can’t be effective
  • Change everything
  • Assume you know what is best
  • Be afraid to make some bold changes
  • Become frustrated change takes time
  • Start claiming victory too soon
  • ???
  • ???

Every situation and every organization is different. I would love to hear what you’ve learned along the way.


Posted in Employee Engagement & Energy, Results & Execution and tagged , , , .

Karin Hurt

Karin Hurt, Founder of Let’s Grow Leaders, helps leaders around the world achieve breakthrough results, without losing their soul. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR. She was named on Inc's list of 100 Great Leadership Speakers and American Management Association's 50 Leaders to Watch. She’s the author of several books: Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates (Harper Collins Summer 2020), Winning Well: A Manager's Guide to Getting Results-Without Losing Your Soul, Overcoming an Imperfect Boss, and Glowstone Peak.


  1. Eric, yes! I have seen getting out of the environment work quite well… I think it opens up more creativity. You raise an important don’t…. I have seen many leaders do that and it backfires. People want to know you “get” what’s going on there… not that you have some plan based on what you did before. Thank you.

  2. I’m with you. I always loved turnaround situations. There’s so much freedom and people are open to trying new things.

  3. I love big messes!

    Do: incorporate loads and loads of fun in the turnaround planning sessions – encourage positive, forward-thinking, abundance-based mindsets all around. I find it better to start change with positivity right from the start.

    Don’t: focus too hard on the past – take the lessons and run! Run forward and focus on the new, the not-yet-tried, the exciting…mindset and context shifts are often required, but old habits are hard to break, I found too much “dwelling” makes it even harder.

    Of course, advice milage varies depending on every unique situation, but that’s what makes it so fun, right?

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