How to Be Great at Recognition (Even if It’s Not in Your DNA)

Posted on January 27, 2020January 20, 2020 by Karin Hurt | No Comments

We had just finished talking about ways to be great at recognition as part of a Winning Well leadership development program with a fast-growing company. One of the senior leaders, “Joe” who happened to be sitting in on the session so he could reinforce the learning, took me aside:

“Karin, I’m missing that gene.”

“Which gene?” I asked.

“That ‘be great at recognition’ gene,” he sighed.

I’m listening to what my people are saying here today, and clearly they aren’t getting enough recognition from me. But, I’ll be honest. It just doesn’t come naturally for me. I guess I’m just old school. I mean, when I was growing up in this business, no one talked about recogntion. You just did your job the very best you could. Making a great product, growing the business, and delighting clients was its own reward. I’d like to get better, but it’s hard.

4 Ways to Be Better at Recognition (Even if It’s Not in Your DNA)

If you’ve ever felt like Joe, you’re in good company. We hear this from senior leaders we work with quite frequently. Here’s what we’ve seen work best to compensate for that “missing gene.”

1. Change Your Frame: Learn the Science Beneath the ROI

Well done recognition does far more than make employees feel good and increase your employee engagement survey results. Because it draws an employee’s attention to their strengths and to what’s working, positive feedback actually helps them build new neural pathways that lead to higher functioning in that area.

According to brain science, people grow far more neurons and synaptic connections where they already have the most neurons and synaptic connections. In other words, each brain grows most where it’s already strongest. As Joseph LeDoux, a professor of neuroscience at New York University memorably described it, “Added connetions are therefore more like new little buds on a branch rather than new branches.” Through this lens learning looks a lot like building, little by little by little on the unique patterns that are already within you. Which means learning has to start by finding and understanding those patterns.” – Marcus Buckingham and Ashley Goodall, The Feedback Fallacy, Harvard Business Review 2019

When you can reframe recognition as a way to help your team get smarter, faster re-cognition, it’s easier to see the ROI and the effort may feel more vital.

2. Schedule Small Chunks of Time For Informal Recognition

Karin, did you just suggest I formalize informal recognition? Well, yes. I did.

If it doesn’t come naturally to you, your best bet to be great at recognition is to turn it into a task. For example, if you schedule a task on Thursday that you’re going to pick up the phone or walk into people’s offices and thank them for something specific, meaningful and timely, and you KNOW that task is coming up. You’re going to be more likely on the lookout for examples to complete that task.

3. Measure It

Giving yourself a micro-goal can make all the difference. One way to do this is to put three pennies in your pocket. As you walk around during the day, every time you notice (and recognize) something positive that you want more of, you move the penny to the other pocket. At the end of the day is to have all the pennies moved over to the opposite pocket.

After you build the habit, what was once felt unnatural should come more naturally.

4. Ask Others to help

It’s likely that someone on your team carries this gene, so don’t be afraid to ask for help. Designate someone to help you think of ways to do creative recognition.

Or even more simply, ask your direct reports to let you know when they see something great going on, or to nominate a peer. This doesn’t have to be a big formal process or program. It can be as simple as saying, “I’d like to learn more about the great work and collaboration that is happening around here. I’d like each of you to drop me an email each week letting me know about one great thing that you’ve experienced.”

Then you have a nice list to choose from to reach out and say a quick “thank you” to the person they mentioned. Side benefit—your inbox will be filled with good news. Why wouldn’t you want more of that? 😉

Your turn.

What advice would you add for someone missing the “How to Be Great at Recognition” Gene?

Prefer a video version of this “How to Be Great at Recognition” topic? Check out my Asking For a Friend Vlog on LinkedIn.

How to Succeed in Your First Job After Graduation

Posted on June 6, 2019June 3, 2019 by Karin Hurt David Dye | No Comments

Looking to make a great impression in your first job after graduation?

Or perhaps you’re about to start the first job you actually care about.

How do you show up strong and make a great contribution in the first sixty days?

How to Make a Great Impression in Sixty Days

1. Define Success

Of course, what success looks like depends on the organization and the role. Be sure you know. Start by asking your boss what success looks like.

What does success look like in this role?
What is the biggest priority for me in this role in the first sixty days?
Thinking about the most successful people in roles like this, what behaviors made them so good?
Sixty days in, how will you know I was the right person for this job?

2. Exercise Confident Humility

They hired you in this job for a reason. Own your strengths. Share your insights and ideas. Confidence matters.

AND, also know that there’s much you don’t know. Take time to understand the culture and how things get done around here. Ask questions when you don’t understand or aren’t sure how to succeed. Listen a lot. Learn as much as you can. Surround yourself with people who will challenge you and help you grow.

3. Invest In Peer Relationships

You will naturally want to please your boss. But don’t overlook the importance of investing in deep peer relationships. Your competition is not the guy in the cube next door, it’s mediocrity. One of the most powerful ways to get off to a great start is to invest in building deep trust with your co-workers and getting to know them as people.

4. Know Your Business

Context matters. One of the biggest mistakes we see people make in their first job is that they don’t time to understand the context of the bigger business.

Do you know what matters most to your organization? What do customers care about? Who are your biggest competitors? What’s going on in the other departments? Consider taking a field trip to meet with your peers in other departments to learn what matters most to them.

5. Ask For Feedback

Be sure you’re checking in to ask for specific feedback on what you can do better. Not every day, that’s too needy. But particularly in the first sixty days in a new role, it’s good to have a weekly check in on progress. Here’s an easy tool that can help.

Asking For A Friend — How Do I Succeed in My First Job After Graduation?

A question that came in through Karin’s “Asking For a Friend” series on LinkedIn inspired this article. You can watch her answer here, or even better follow her on LinkedIn for weekly answers to tough leadership questions.

Your Turn

What advice do you have for someone starting their first job?

How Do I Help When My Peer’s Team is Struggling?

Posted on March 15, 2019March 15, 2019 by David Dye | No Comments

Resist the Urge to Intervene When a Peer’s Team is Struggling

Have you ever watched another team struggle? It’s a challenge most leaders face at some point in their career. You’re not perfect, but you lead well and people come together to produce great results. But then you look over and see that your peer’s team is struggling.

Maybe they’ve been talking to your team and your people tell you about the problems. Or the other team members tell you how they’d love a chance to work with you. Perhaps you rely on them for your team’s work, but their performance is subpar. Maybe you witnessed their dysfunction firsthand. Or someone on another team asks you for advice on how to deal with a difficult situation.

No matter how you became aware that your peer’s team is struggling, you might be tempted to rush in and intervene.

Be careful.

Don’t Make It Worse

This is one of those times where your good intentions can cause big problems.

Let’s start with common mistakes you want to avoid. Don’t:

Rush in and tell the other team what they need to do.
Tell the other team members that their leader is wrong or leading poorly.
Offer the other leader a bunch of solutions to all the problems you’ve identified.

I’ve seen leaders commit these mistakes (and did some myself early in my career). Each of these behaviors will make the situation worse.

Imagine another leader telling your team how you’re leading poorly or telling you everything you’re doing wrong and how to fix it. Bad idea, right?

How to Help When Your Peer’s Team is Struggling

The first step in trying to help a peer leader who might be struggling is to recognize your limitations. You have two important limits in this situation. You don’t have all the information and they may not want your help.

This is a time for confidence and humility. Match your confident desire to help with the humility that you don’t know everything that’s happening in the other team.

Let’s look at how to do this in the two most common scenarios where your peer’s team is struggling.

Scenario #1: You’ve Seen the Problem Yourself

If you’ve observed the problems and you’re talking with the team’s leader, use the first steps of the INSPIRE conversation to alert them to the situation. When you reach the “Probe” stage of the conversation, ask if they want your help.

I – Initiate: Hey, do you have a minute? I was working with your team the other day and observed something I thought you’d want to know.

N – Notice: I noticed that they were [describe the concerning behavior]. Eg: “I noticed they were using the old process to…” Or “I noticed that they were arguing about the right way to…”

S – Support: Share your specific examples. Eg: “Joe and Sheila said they didn’t know there was a new process.” Or “Liz and Charles were telling Estaban and Bryan that they should use the…and they didn’t seem to be on the same page.”

P – Probe: “I figured you’d want to know. How can I help?”

If you have a good relationship and your colleague trusts you, they may divulge their struggle. They might say something like “This is so frustrating. I’ve told everyone about the new process three times.”

I – Invite: It is important in this moment to get their permission – their invitation, to share ideas. Resist the urge to rush in with all your solutions. You might say something like: “I’ve been there. That same problem used to frustrate me. I’ve got a couple ideas that have worked pretty well. Would that be helpful?”

If they say “yes,” go ahead and share your thoughts. Remember to share them as possible solutions. They may or may not work, depending on your peer’s specific situation.

If they say “no,” this is a critical moment for your relationship. When they say “no,” respect their no.

People say no for many reasons. They’re not ready. He may feel overwhelmed. She might not trust your motives. They may not want to do the work.

Regardless of the reason why, when someone says they don’t want to hear your solutions, respect their desire. It builds trust. You might say something like, “Okay. If I can be helpful, just let me know.”

R – Review: As the conversation concludes, do a quick check for understanding. Eg: “So you’re going to try that 5×5 communication technique and I’ll send you the templates I developed by the end of the day. Does that work for you?”

If they turned down your offer to help, your check for understanding might look like this: “I want to make sure we’re on the same page. My understanding is that our teams are supposed to do the new process this way. Is that how you understand it?”

E – Enforce: In performance management conversations, this is where you would schedule a follow-up meeting to check on the new behavior. In a conversation with a colleague, however, you might use it as a way to support them. “If you’d like, I’d be happy to hear a test-run of your presentation or take a look at that 5×5 when you’ve put it together.”

If your colleague turned down your offer to help and there is disagreement about the expectations, you can use this step to schedule a follow-up discussion. “It sounds like we’ve got our teams working toward different goals (or using different processes). My understanding was that we’re all using the process. Let’s talk with the leadership team (or our supervisor) on Friday and clarify what we’re supposed to be doing.”

Scenario #2: Their Team Member Tells You It’s Bad

When another team member tells you that their team is struggling, resist the urge to intervene.

Once again, you don’t know all the facts. Also, when you get involved, you prevent the employee from learning how to solve their own problem and you’re wasting your productive time in someone else’s drama.

(The exception is when there’s a potential ethical violation, a clear breach of fundamental policy, sexual harassment, danger to employees or the company – in these situations you would report the conversation to the right person.)

Usually, the most productive conversation you can have is to listen with empathy and, if the team member wants help, to coach them on how to address the situation.

Start with reflective empathy. For example: “It sounds like that’s really frustrating.”

Next, you might use the 9 What’s coaching model to help them think through a productive response to the situation. If they don’t know how to talk with their leader about an issue and they are open to help, you could teach them how to share INSPIRE-style feedback with their supervisor.

For example, when they talk to their supervisor, they might say, “I noticed that we’re not using the new procedure we discussed at the town hall and I want to make sure I’m doing the right thing. Can you help me clarify what success looks like here?”

When you help the employee develop the skills to address the situation directly, they will grow and it also gives the team leader a chance to improve.

Your Turn

When your peer’s team is struggling, you may be tempted to intervene, but that is usually not a productive choice. Instead, ask your colleague for permission to help, respect their answer, and mentor receptive team members on how to advocate for themselves.

Leave us a comment and share your best recommendation or experience when you see that a peer’s team is struggling.

What To Do When the Job Outgrows Your Employee

Posted on February 14, 2019February 7, 2019 by Karin Hurt David Dye | 2 Comments

Your team needs your leadership during rapid growth.

Recently, we received a great question from a manager who had taken part in a Winning Well Leadership Intensive. Her question is one you’ll face in your career – especially if you work in a fast-growing company: What do you do when the job outgrows the employee?

Here is her question with some more detail:

I have a team member who is very experienced and does their job well. But the job is evolving—going from a highly technical, responsive role, to a more proactive, management role. I don’t think they will be able to grow into the new job requirements. The thing is, they’re a valuable member of our team, and there’s lots of other work to do on our team. It will be difficult to transition them without making them feel like they’re getting demoted (which they’re not).

Steps to Take When the Job Outgrows the Employee

Start with Confident Humility

To help navigate your own emotions, remember that when the job outgrows a person, you aren’t “doing this” to your employee. Life has happened and circumstances have changed. You are trying to help your employee and the team navigate the change in a way that helps everyone to succeed. They need you to lead.

Share That You Care

Be sure your team member knows you care about them, their career, and that you want them to be successful now and in the future. It’s so important that they know you really value them (which you do, or you wouldn’t be thinking through this so carefully).

Clarify What Success Looks Like

Change often happens incrementally and it’s hard to see from moment to moment. It’s important that you ditch the diaper drama and have an honest discussion about how things are changing and why. Write a new job description based on the evolved role. Be clear and specific that the “old” role will no longer exist and about what the “new” position will require. Be up front that the evolved position requires different competencies and behaviors from the previous role. (Talking about them in these terms of “new” vs “old” helps to clarify the options going forward.)

Invite Their Perspective

Don’t assume the other person’s response. They may surprise you. Someone who looks like they could succeed in the new role may not want to go there. An employee who you suspect can’t do the new role may be interested and self-aware enough to acknowledge where they need to grow.

If they are interested in the evolved role and you have concerns about their ability to succeed, share them. Do you have specific observations you’ve noticed (and have you spoken with them about it before)? Reinforce what it will take to succeed and ask if that’s what they want to do.

Prepare a Plan

Recognize that the growth and change are happening to your employee, to you, and to the rest of the team. How will you help the employee transition—either to the new role or a different one?

The employee may want to try the new role. If so, create a clear plan for the skills they need to master and the behaviors they need to show. Be specific about what support they can and cannot expect along with the time frame.

If they aren’t interested, how will you help them move to a role that is better suited for them? If they need to move to a different role, they’ll likely have concerns about their future if it feels like moving backward. Consider asking about areas where they want to develop and help build a plan for their continued growth. Is there any ability to put some challenging work into the new gig that really leverages their strengths?

Whatever plan you create, be sure to implement it and follow through. Finishing strong is vital to help your employee feel confident.

Your Turn

Growth can challenge leaders and their teams; it gives you an excellent opportunity to help your team members continue to grow and expand your own capacity. When the job outgrows the employee, stay grounded in your concern for doing what’s important for the team AND your concern for the employee. Let both shine through and you’ll do well.

Leave us a comment and share your best strategy for helping an employee when the job outgrows their current responsibilities.

Developing Leadership Skills in Children: 11 Ways to Grow Your Kids

Posted on March 15, 2018March 6, 2020 by Karin Hurt David Dye | No Comments

When we talk about developing leadership skills in children, we’re often met with a sigh, “Oh my kids not ready for that…” And yet, most of us take a deliberate approach to developing other skills in our kids early on. We teach them to swim, to ride a bike, to read, and read music, as early as we can. Leadership development should be no different. The earlier we can develop leadership skills in children the more natural these skills will feel.

Dear Karin and David,
You talk about growing leaders. How do I grow leadership skills in my young children? I’m trying hard to give my children the best advantage in life I can, but I can’t find much out there on how to help them develop as leaders. What would you recommend?
Signed,
AMomGrowingLeaders

Dear Mom Growing Leaders,

Yes! Thank you for asking this important question. It’s a subject we’re very passionate about. Here are few insights from our experience. We hope others will join this conversation and share their experiences and approach as well.

11 Ways to Develop Leadership Skills in Children

Start with lots of love and building self-esteem. Too many grown-ups with power mess things up because they’re still dealing with childhood muck. Be a role model, and know they’re always watching. Beyond that, here are a few of our favorite approaches for building leadership skills in children.

1. Teach them to give.

Join them in volunteer activities talk about the “why” as much as the “what.” Help them look for needs in everyday situations, and to consider how they can improve the scene. Help young children delight in giving and call it leadership. Averie’s experiences building homes in Mexico as a child shaped her leadership roles in college and her eventual career. Learning the servant part of servant leadership is as important as anything else when helping your children develop as leaders. You can help them to find the joy in their work and school assignments.

2. Talk to them like grown-ups.

Young children are smarter than they look. Talk about current events. Expose them to people who think differently than you and help them learn to listen and respectfully articulate their own point of view.

3. Give them a say in some family decisions.

Pick some decisions where you don’t need control. Invite your young children to brainstorm creative options. Encourage each family member to listen to one another’s viewpoints before deciding as a family.

4. Nurture a love of reading.

Read together and talk about the characters and relationships in the stories. For a list of great books to read with your young children click here. (one of the most popular posts every on Let’s Grow Leaders) We would love to have you add your additional suggestions in the comments on that post (we received some great additions from other readers.)

5. Bring them along and give them a role.

Kids love to see mommy and daddy in action. We’ve taken our children with us as we work and travel, given them concrete roles ranging from working the Verizon booth at a Festival to working the expo floor and promoting our book in Singapore. We’ve explained what we’re doing and why, and ask for their insights. Seb has seen our Diaper Genie™ talk so many times he can give it himself. See also A Great Way to Teach Your Kids About Leadership.

6. Admit when you screw up.

Talk about your leadership mess-ups. Kid’s need to know that leaders aren’t perfect and that mistakes are all part of their learning. One of the best ways to develop leadership skills in children is to show them you’re still growing too.

7. Hang out with other leaders

So they can see leaders are regular people too. We’ve even included Sebastian on some of our Skype conversations in prepping for our International work—makes it much more meaningful when they meet in person. Sebastian has built his own relationships with leaders around the world and that can be fun for the whole family. Averie regularly spent time with David’s team-leaders, Directors, and Board members, developing her own friendships and business role-models.

8. Teach them to craft and deliver a great prayer (or toast) at family gatherings.

“Let’s talk about why we’re gathered and what people may want God to hear ” or “Let’s find some words that would make everyone here feel special before we sit down to eat.” It’s so much fun to see what they come up with. After a few times with some guided help, it’s likely all they’ll need is a nod from you and they’ll know what to do.

9. Encourage connections.

Cultivate an awareness of other people, each person’s dignity, and the negative effect of labels. Help them to connect by showing interest. If you want to learn about networking for you or your children this is the post.

10. Help them find their own voice.

Help them find cultivate their passions and to talk and write about what they love. If you can get them on a stage early on, it will make speaking to an audience seem like a natural part of life. They might by-pass that fear of so many grown-ups by speaking early and often.

11. Ask great questions.

Asking great questions is one of the best ways to help your managers be more strategic. It’s also a great way to develop leadership skills in your kids. “What’s another approach we could try?” “Why do you think that happened?” “What’s the next best choice we could make here?”

Developing leadership skills in children is one of the most important ways to grow our future. Investing just a little time with any of these techniques each week can go a long way in helping your children grow.

If you enjoyed this post, or are a parent looking to help your children develop leadership skills, you can download a FREE ebook Karin wrote in collaboration with Alli Polin a few years ago, write as she was starting Let’s Grow Leaders. A Parent’s Guide to Leadership.

And stay tuned… we have an exciting Let’s Grow Leaders growing leadership skills in children surprise coming later this year.

See our new children’s leadership book, Glowstone Peak.

How Do I Stop My Boss From Treating Me Like a Kid?

Posted on March 1, 2018February 12, 2018 by Karin Hurt David Dye | No Comments

Have you ever seen this dynamic? A manager has known “a kid” on their team forever. LOVES her. WANTS the best for her. AND is ironically holding her back. If you ask “the kid,” (who also loves and respects said manager), it’s because he just “can’t stop treating me like a kid. I know I’ve grown. How do I convince him?”

We call this the “Tommy syndrome.” Tom is ready for what’s next, but his well-meaning manager can’t stop thinking about him as Tommy.

Dear Karin and David,
I’ve grown so much as a leader. I’ve gone back to school. Worked hard as a volunteer leader in my professional associations. My team’s results are solid. But my boss doesn’t give me a chance. I’m her go-to guy to get stuff done, but when it comes to presenting to senior leaders, or for stretch assignments, she seems to give those opportunities to the folks she’s hired in the last few years. I know I have the deeper personal relationship, and I value all I’ve learned from her. But honestly, I wonder if I should start looking outside for a fresh start.
Signed,
A Grown-Up #AskingForAFriend

How Do I Stop My Boss From Treating Me Like a Kid?

Don’t act like a kid.
This may seem like the most obvious answer, but we often find that this familiarity goes both ways. Don’t over-disclose your frustrations, your insecurities, or ask for extra guidance or concessions. Act the part of the role you want.
Approach one-on-ones as organized as if you’re in a new job.
Our free MIT huddle planner can help you organize your thoughts and prepare for your discussions. Treat every one-on-one as if it were an interview for the next role. Bring that level of professionalism and preparation.
Ditch the Diaper Genie® and clearly state your goals.
Be straightforward with your manager and tell her that you would like to be considered for the role that interests you. Ask her what skills and competencies you need to demonstrate to be qualified for consideration. Sometimes it’s as simple as asking. David’s first middle-level management promotion came when he actively said, “I want to do that.” The organization had been looking externally until he expressed interest.
Get real about expectations.
What does success really look like for your current role and at the next level? Be sure you’re crystal clear about your manager’s expectations. Here’s another approach that can help. Often, your manager isn’t sharing where you’re not meeting expectations because they see you as a known quantity and don’t want to jeopardize the relationship. Be clear that you want to exceed the requirements of your current role and get the feedback you need to know where you’re not meeting the mark.
Play bigger.
To be seen as a thought-partner, you’ve got to act like one. Start thinking and speaking strategically. What are the business concerns that keep your boss’s boss up at night? What goals must they achieve to be successful? In interactions with your boss and her colleagues, start speaking in terms of these initiatives and concerns.
When you’re overlooked, have an honest conversation.
Once you’ve done all of the above for several months, if you’re not considered for the next opportunity, it’s time for another conversation. You might say something like, “It seems like you don’t consider me as qualified for these roles. Do I have that right?” Pause and let them respond. See what additional information you uncover. If it’s not obvious, ask again what skills, behaviors, and achievements you need to demonstrate to be considered.
Change your context.
Some people will always have a difficult time seeing you differently than the person you were when they first met you. If you try all of these tactics and you’re still not being seen the way you’d like, check with a mentor or some other colleagues to verify that it’s not something you’re failing to do. If you’re doing everything you can and nothing changes, you may have to change your context where you new professionalism and strategic thinking are seen without the baggage of history.

Your turn. What advice would you give A Grown Up so their boss stops treating them like a kid?

Have a leadership or management question? Send it here and we’ll do our best to share our perspective. You might also enjoy our Fast Company article on 10 Excuses that Silently Damage Manager’s Careers

Managing Remote Teams: How to Increase Engagement and Performance

Posted on February 22, 2018February 13, 2018 by Karin Hurt David Dye | No Comments

Managing Remote Teams: Relationships First

Dear Karin and David,

Do you have any best practices for managing remote teams? I’m finding it hard to build genuine connection and to stay on top of performance when the team is so dispersed.

Signed,

On the Road Again #AskingForAFriend

How to Increase Engagement and Performance in a Remote Team

Employees working from home, virtual teams, and global teams in multiple time zones are an increasingly common reality for managers across industries. While some organizations are insisting everyone come to the office to work, the trend is undeniably toward geographically dispersed teams. To be an effective leader, you’ll want to master the art of managing remote teams.

When David talks with leaders about remote teams, one of the common problems he sees is diving into technology first, without thinking about why you’re using it.

To succeed with virtual teams and remote employees, think relationships first, tools second. As with a face-to-face team, what does your team need in order to succeed? The answers here are the same as for any team, eg: trust, connection to purpose, clear expectations, encouragement.

When it comes to managing remote teams, think relationships first, tools second. (Tweet this)

Once you’ve re-clarified these foundational team needs, then you can look for tools and methods to fulfill them. Key areas to focus on include communication, trust or connection with one another, mission alignment, and accountability.

Karin first tackled this topic back in 2012 when she was still at Verizon leading a remote team of 300 people around the country who were supporting 10,000 outsourced employees from 7 different companies.

In that post, she shared that despite the challenges, when done well, there are also some real benefits to managing remote teams.

Every interaction counts, people plan more for the time they have.
Both the leader and the team make extra effort to show up strong.
Teams and team members gain more confidence in self-direction.
Teams feel more encouraged to take risks.
It’s easier to be creative when no one is looking over your shoulder.
When teams are together they work hard to create relationships and are deliberate about maintaining them across distances.
Absence makes the heart grow fonder—remote teams call on one another when needed, and have quality interaction.
They make better use of tools and technology.
They listen more closely because they are not distracted by the daily noise.

You can read additional insights here.

Many of our clients work extensively in remote teams, and in fact, we often leverage a variety of technical solutions to keep communication going across continents to create high-engagement while training these teams together, virtually.

Here are a few behaviors to focus on as your working to increase engagement and productivity while you’re managing remote teams.

Establish and over-communicate a crystal clear vision and expectations.
Managing a remote team forces you to be very clear and organized about your priorities and goals. Everything we share in Winning Well about establishing clear MITs (most important things), checking for understanding, and communicating frequently through multiple channels is EVEN MORE important when leading a remote team. Be sure your team knows what’s most important and why. It is more important than ever to check for understanding and ensure that everyone is on the same page.
For example, to ensure meetings translate into action, an international project manager we worked with relied on agendas that are built entirely around the Winning Well meeting formula. Every item on the agenda is detailed as to the decision to be made and includes a clear ‘who is doing what, by when, and how will the team know’ outcome.
Formalize your approach to informal communication.
When you work together it’s easy to pop into the next office or catch someone in the elevator for casual updates. Don’t leave communication to chance. It’s helpful to formalize a communication process, even for informal updates, to keep your remote team informed. This is particularly important if some of your team are in other time zones.
Mix it up – a common mistake when working with remote employees is to default to only one form of communication. Remember that people receive and retain information differently. In addition to project management software, chat platforms, and email, use a mix of more personal communication as well. There’s no substitute for a real human voice. We’re big fans of using video over phone calls whenever possible. Find creative ways to leverage technology.
Be real.
Building trust can be extra hard when face to face interaction is limited. A little vulnerability can go a long way. Find ways to get to know one another as human beings. Ditch the Diaper Genie® (or as this Fast Company article says, make an effort to “talk about the tough stuff.” ) When people don’t have information, they make it up. And most of the time what they dream up is way worse than the truth. Reduce this tendency by taking time to intentionally “re-humanize” yourself and your team. Be vulnerable, be real, and use tools to help you make these connections. For example, one manager we worked with use a private Facebook group where her team had different fun and personal activities from sharing a meaningful object in their office to discussing what in their life mattered more to them than their work.
Foster collaboration.
One overlooked part of leading remote teams, is fostering peer collaboration. As the leader, it’s easy to become the hub of the communication, which can be extremely time consuming and limits creativity. Invest in building up the communication skills on your team. Encourage them to reach out to one another and to meet without you.
Show up face-to-face more than is practical.
Even with a solid communication plan, it’s hard to beat the benefits of spending some informal time together getting to know one another as human beings. If your budget allows, travel to your remote teams from time to time and invest great skip level interactions, roll-up-your-sleeves work, and some time to grab dinner or take a walk.

Your turn. What is your best advice for managing remote teams?

Do you have a leadership or career question? Would you like some additional insight? Submit your question here and we’ll do our best to offer our perspective.

Overlooked For Promotion Again: Now What Should I Do?

Posted on February 8, 2018January 26, 2018 by Karin Hurt David Dye | No Comments

Dear Karin and David,

I’ve been sitting in the “ready now” box on the performance potential grid for over a year. But this is the third promotion in a row that’s gone to someone clearly less qualified for political reasons. I’ve been overlooked for promotion again, but my boss says to “be patient,” that “my time will come.” I’m not so sure. What should I do?

Signed,

Impatient and Frustrated

5 Ways to Respond When You’ve Been Overlooked For a Promotion

Dear Impatient and Frustrated,

We are so sorry to hear about your situation and know how frustrating that can be. The most important thing you can do at the moment is to respond well. Don’t let your frustration at feeling overlooked for promotion bring out any poor leadership behaviors that could get in the way of you being considered the next time.

1. Keep Your Cool

The truth is everyone is watching your reaction. If the decision really was political, there will be others frustrated along with you and it’s tempting to commiserate and gossip. Resist the urge to complain (even behind “closed doors.” Take the high road.) Handling this disappointment elegantly will foster respect and differentiate you for future consideration.

2. Ask For Genuine Feedback

There are a lot of criteria that go into who was selected and why. There may be political reasons that have nothing to do with you, or it may be true that there is someone (or someones ) involved in the decision who have concerns about your performance or behaviors. Calmly ask your boss for candid feedback about what you can do to be best positioned for the next promotion, in terms of results and relationships. The feedback may be hard to hear, but it’s better to know.

See our post on 5 Behaviors Keeping You From Getting Promoted , our Fast Company article on communication mistakes that silently damage careers.

3. Be Supportive

Another classy move. Be supportive and helpful during this change. Be sure you and your team go out of your way to help the newly promoted manager.

4. Channel Your Energy to Create Something Extraordinary

You’re fired up. Use that powerful emotional energy to fuel your creativity and your next stand-out move.

5. Remember How This Feels

Someday someone will come to you frustrated at being overlooked for promotion and asking for candid feedback. Remember how you wanted to be treated during this time and use that to inform your leadership in the future.

Most of all, remember that your team is watching. Your brand is at stake. Respond as the leader you are.

(Note: we recognize and have observed real discrimination and ethical violations in promotions. In these instances, a conversation with your human resources department is the place to start.)

Your turn. What advice would you give Impatient and Frustrated?

Have a leadership or management question? Send it here and we’ll do our best to share our perspective.

Workplace Drama: How Do I Stop It and Improve Morale?

Posted on February 1, 2018January 26, 2018 by Karin Hurt David Dye | 1 Comment

Are you having trouble with workplace drama? Perhaps this will sound familiar.

Dear Karin and David,

I try so hard to be an empathetic leader. I really do care about the human beings on my team. But there is one woman on my team who is driving me crazy. She’s a drama queen. She’s got drama at home. Drama at work. Drama with her co-workers. Drama on personal calls … I want to show that I care, but she’s sucking up a lot of my time and energy and it’s dragging the team down. What do I do?
Signed,
Her Workplace Drama is My Workplace Drama

Six Ways to Address Workplace Drama

Dear Her Drama is My Drama,

This is one of the toughest dynamics for a Winning Well manager. It’s really hard to know if she’s overly dramatic or if she’s truly in a bad situation. You want to be approachable and you want to help. There’s also a limit to what you can, and should, do in your role. It’s time to establish boundaries and find her some additional help as needed.

1. Limit the Audience

Don’t entertain her complaints or stories in front of the whole team. Acknowledge her issues and schedule some limited time to understand her concern privately.

2. Watch Your Body Language and Facial Expressions

Looking annoyed and ticked off will only reinforce her opinion that you’re an idiot who doesn’t care and now you’re part of the drama. It’s easy to slip into passive-aggressive mode here, to roll your eyes, or sigh deeply. Stay true to your values as a Winning Well manager.

3. Listen with an Open Mind

Sometimes within the fury of complaints and drama about her experience on the team or at your company, there is something important to learn. Listen carefully. We’ve both had times where chronic complainers brought us real issues, we were glad we had the opportunity to address.

4. Engage Professionals As Needed

If she needs real help, help her find it through HR and your Employee Assistance Program.

5. Reinforce Clear Expectations

Assuming you’ve appropriately addressed the real issues, and engaged support, it’s time to reinforce clear expectations for her role both in terms of results AND relationships. An I.N.S.P.I.R.E. conversation may be just what you need here, where you notice specific behaviors that are destructive to the team and the work that you are doing.

6. Give Her a Project

If the drama is work-related, they may just have too much time on their hands. Get her involved in solving the problem, not just talking about it. It’s always easier to tear something down than to build something up. Pull her into the solution-building equation.

Who wants to play? What advice would you give Her Drama is My Drama?

Have a leadership or management question? Send it here and we’ll do our best to share our perspective.

My Peers Are Lazy: How Do I Stay Motivated?

Posted on January 25, 2018January 26, 2018 by Karin Hurt David Dye | No Comments

So often we talk with clients or teams who are frustrated because their peers are lazy. Perhaps you’ve been there. What advice would you give to someone dealing with a slacker co-worker?

Dear Karin and David,

How do I stay motivated when my peers are lazy? I’m working twice as hard as them and I’m sick of picking up the slack. My boss doesn’t seem to notice.
Signed,
Tired and Frustrated #AskingForAFriend

If Your Peers are Lazy: A Few Dos and Dont’s

Dear Tired and Frustrated,

We’ve both been there, and you have a right to be frustrated. Keep in mind that these peers are temporary, but your track record is forever. Don’t let the #$#%@#%@# slackers tank your hard work. Here are a few do’s and don’ts to consider.

DO keep rocking your role.
Stay focused on your MITs (most important things) to serve your customers and the business. Stay creative. Chances are your boss is picking up a lot more than you know. Performance management conversations happen behind closed doors. I wish we could tell you how many performance issues we’ve dealt with that we longed to share with the high-performers we knew were frustrated, but couldn’t. Be sure you keep building your brand with a strong track record of results and collaborative relationships.
DON’T gossip or whine about the scene.
Whatever you do, don’t let their bad behaviors turn you into a jerk. Take the high road, and count on karma.
DO ask your boss how you can help.
Resist the temptation to start with the words, “I know we’ve got a lazy team…,” if it’s true, she already knows. Use this as an opportunity to become go-to support. With a team of slackers, she can use all the help she can get and will be grateful for your support (and a grateful boss can never hurt).
DON’T become a victim.
You don’t have to do their work. Stay focused on your deliverables and nail them. If your co-worker consistently drops the ball, let him experience a few of the consequences. Do your best to foster a culture of accountability.
DO build a network of support.
Seek out folks with similar ambition and work ethic to support and challenge you. Find a mentor. Seek out peers on other teams. Take on a leadership role in a professional association. Genuine connections are lighter fluid on the fire of motivation. Find people who get you and you admire and find ways to spend more time together.
DO speak the truth.
(Or as we often say: “Ditch the Diaper Genie“) When a team member breaks a promise or doesn’t deliver on their commitment to you, it’s often useful to have a healthy conversation about it. Start by observing the behavior. e.g. “I noticed that the report you said you’d get me isn’t in my email.” Note the consequences: “We can’t take care of the customer without that information.” Then invite them into the conversation: “What’s happening there? When can you have it to me?” Sometimes just the act of personalizing work and connecting what you need to why you need it can help slackers pick up their pace.

Who wants to play? What advice would you give Tired and Frustrated?

Have a leadership or management question? Send it here and we’ll do our best to share our perspective.