problem solving Archives

One Question Leaders Ask to Build Better Ideas

by Karin Hurt and David Dye | Jun 27, 2019 | By Karin Hurt and David Dye, Courageous Cultures | 0 comments

To build better ideas, point people toward solutions. You can’t possibly come up with the solution to every problem. You know you need your team’s input. And even when you’ve got a good idea, it can improve. Your team can help you build better ideas — but it takes...

Decision-Making and Problem Solving: A Frontline Festival

by Karin Hurt and David Dye | May 16, 2019 | By Karin Hurt and David Dye, Frontline Festival, Winning Well | 0 comments

Welcome to the Let’s Grow Leaders Frontline Festival! This month, our contributors share their thoughts about decision-making and problem-solving (and several weighed in on the choice between coffee and tea.) Thanks to Joy and Tom Guthrie of Vizwerx Group for the...

One Huge Leadership Secret to Get Innovative Ideas You Need

by David Dye | May 13, 2019 | By David Dye, Courageous Cultures | 0 comments

Get innovative ideas by asking for what you need. “They’re just not thinking about the things that make a difference. I keep getting ideas about how to arrange the office when we’ve got big issues to deal with–like how we keep our best customers. How do I get the...

How Leaders Make the Best Ideas Work

by Karin Hurt and David Dye | May 9, 2019 | By Karin Hurt and David Dye, Courageous Cultures, Winning Well | 0 comments

Do you have a plan to make the best ideas work? Joe has a new idea. The idea isn’t perfect, but with a tweak or two, it just might solve that big problem that’s driving everyone nuts. What does Joe do next? If Joe is like half of the people in our research,...

A Remarkably Easy Way to Get Better Customer Feedback

by Karin Hurt | Apr 17, 2019 | By Karin Hurt, Courageous Cultures, Customer Service, Winning Well | 0 comments

Do you have a good way to tap into the customer feedback your employees are hearing every day? Are your frontline employees trained and equipt to be true customer advocates? Do they feel like their voice is being heard? If you’ve been following our blog for a...