How to Deal with a Chronic Complainer
A few questions will help re-engage your chronic complainer A chronic complainer can suck the life out of you and your team and make everyone want to quit. But your complainer can also have valuable insights and likely doesn’t feel heard. When you lead them out...
How Leaders Make Business Metrics Meaningful
Meaningful Business Metrics Aren’t About the Number When it comes to business metrics, there’s a secret that top-performing leaders understand, but might not tell you aloud: “Your customer doesn’t care about your internal scorecard.” Top-performing leaders pick a few...
Give Everyone a Chance to Speak and Be Heard at Work
Use these powerful phrases to ensure every voice can be heard at work As all of us strive to create a more human-centered and inclusive workplace where everyone can feel comfortable being who they are, leaders have a unique opportunity to help voices be heard at work....
