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Don’t Let Limited Perspective Destroy Your Team

Don’t Let Limited Perspective Destroy Your Team

by David Dye | Aug 12, 2019 | By David Dye, Communication, Relationships, Winning Well | 0 comments

Limited perspective traps leaders and drives apart teams. Recently, I’ve watched an organization of passionate and caring people disintegrate. The limited perspective of leaders and team members has frustrated communication and problem-solving. They’ve devolved into...
5 Top Leadership Articles for the Week of November 6, 2017

5 Top Leadership Articles for the Week of November 6, 2017

by David Dye | Nov 11, 2017 | By David Dye, Top Leadership Articles | 1 comment

Each week I read leadership articles from various online resources and share them across social media. Here are the five leadership articles readers found most valuable last week. Click on the title of the article to read the full text. I have added my comment about...
How to Build a More Customer-Centered, Empathetic Workforce

How to Build a More Customer-Centered, Empathetic Workforce

by Karin Hurt | Jun 20, 2017 | By Karin Hurt, Customer Service, Winning Well | 0 comments

When you call customer service you want to know 2 things: (1) Does the person who picked up your call care about you and your issue? and (2) Are they capable of fixing it? You don’t have to be a customer service expert to know within 20 seconds whether the guy...
How to Build a More Empathetic, Customer-Focused Team

How to Build a More Empathetic, Customer-Focused Team

by Karin Hurt | Jun 20, 2017 | By Karin Hurt, Customer Service | 0 comments

Improve Your Customer Experience by Building More Empathetic Teams When you call customer service you want to know 2 things:  (1) Does the person who picked up your call care about you and your issue? and (2) Are they capable of fixing it? In short, have you reached...
Feel And Grow Rich: 5 Ways To Learn Empathy

Feel And Grow Rich: 5 Ways To Learn Empathy

by Karin Hurt | Jul 10, 2013 | By Karin Hurt, Communication | 19 comments

“The struggle of my life created empathy – I could relate to pain, being abandoned, having people not love me.” ~ Oprah Winfrey Great leaders are empathetic. Tomorrows jobs will require even more empathy. Forbes writer, George Anders calls it the The...

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