How Do You Create Customer Loyalty? (Video with Shep Hyken)
Your Most Important Customer Loyalty Metric: Do Your Customers Come Back? In this week’s Asking for a Friend, I talk with Shep Hyken, author of I’ll Be Back, discusses how to build customer loyalty and getting customers to come back again and again. The...
Are You Making This Tragic Accountability Mistake?
Have you ever noticed that lack of accountability is contagious? If you know your boss is paying close attention to your results (and how you achieve them), you’re more likely to be absolutely certain that your team is doing the right thing, at the right time....
The Best Way to Empower Employees as Customer Advocates
You want to empower your employees as customer advocates, but it’s tricky. No one understands your customer’s needs and frustrations better than your employees. When your customers are frustrated, your employees are too. But let’s be real. ...
