The Surprising Reason Emerging Leaders Stop Emerging
I met a fellow keynote speaker at a conference where we both presenting. She was a seasoned entrepreneur who had built a successful business from scratch, so what she had to share with me was surprising. Karin, I’m so intrigued by this research you’re...
How Do I Get the Feedback I Crave?
Do you crave genuine feedback from your boss about where you stand and what’s getting in the way? How about your peers? If you knew a peer really had your best interest at heart, would you want to hear her feedback, even if it stung? You’re not alone. Most...
One Easy Way to Have More Influence
More influence isn’t always about what you say. I knew Gary wasn’t happy. During my first time in a mid-level management role, one of my team leaders was clearly struggling. He looked frustrated, sounded frustrated, and it didn’t take a genius to know something...
7 Icebreaker Questions to Melt Frustration and Build Trust
Done well, an icebreaker can be valuable & strategic. If the word “icebreaker” conjures up images of toothpicks and marshmallows and other fluffy activities that feel like a waste of time, you’re not alone. We’re not huge fans of...
6 Smart Steps to Help Your Team Navigate Change
Change is Inevitable, Strategic Change is a Choice It’s a hard truth that confounds many leaders: continued success requires continued change. But change isn’t easy. For most people (and therefore most of your team) it’s more comfortable to do what you did yesterday...
How Leaders Can Get the Most from Criticism
Criticism: Gift or Garbage? “David, I hear what you’re saying about getting the feedback you need to make good decisions. I get it – I really do. But my problem isn’t getting enough feedback. I get too much. Everybody has an opinion and sometimes the criticism is...
Transforming the Customer Experience and Great Customer Service: A Frontline Festival
Welcome to the Let’s Grow Leaders Frontline Festival on customer service. We asked thought leaders from around the world to share their very best post on these topics. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! ...
How to Ensure Your Business Storytelling Makes an Impact
If you’re using business storytelling regularly, how do you assess the impact? How do you ensure you craft the very best stories that leave your audience not only inspired, but with an inkling of what to do next? There’s no question, stories are one of the...
