10 Questions Managers Should Ask When Their Team Won’t Listen
One of the most challenging management experiences you’ll encounter is when it feels like your team won’t listen. You share your vision of the future, what the team’s capable of achieving…and are met with shrugs and silent stares. You share a new process to...
Five Ways Managers Screw Up Management By Walking Around
No matter what level leader you are, if you want to really make an impact on your team, get out of your office. Walk around. Connect with the human beings you’re supporting, and their customers. Listen to them. Act on what you hear. Explain the “why”...
3 Ways to Stop Your NPS Program From Destroying Your Customer Experience
I love NPS programs (Net Promoter Score)–when they’re designed and executed well. When I was at Verizon, The Ultimate Question was required reading for every manager on my team. An NPS program is a powerful way to measure the customer experience. And...
How to Delegate Work – One Secret to Ensure Nothing Falls Through the Cracks
“You’ve got to be kidding me,” I grumbled and shook my head. For what seemed like the 37th time that week, an assignment I’d delegated had not come back on time. I wondered once again how to delegate work so that it actually gets done. I was so tired of chasing down...
Frontline Festival: Leaders Share about Overcoming Setbacks, Resiliency, and Lessons Learned (with video)
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is about overcoming setbacks, resiliancy, and lessons learned. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline...
Better Communication: How to Ensure Your Team Gets It
As a leader, how do you foster better communication on your team? How do you ensure they’re picking up what you’re putting down? How do you help them get it? One Way to Foster Better Communication It had been a long night…and morning…and...
5 Top Leadership Articles for the Week of September 18, 2017
Each week I read a number of leadership articles from various online resources and share them across social media. Here are the five leadership articles readers found most valuable last week. I have added my comment about each article and would like to hear what you...
Leaders Share about Resiliency (with video): A Frontline Festival
How to Build More Resiliency on Your Team Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is about overcoming setbacks, resiliency, and lessons learned. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our...
