Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is about overcoming setbacks, resiliancy, and lessons learned. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all about employee engagement in relation to customer service. Submit your relevant blog posts here!
Resiliency and Overcoming Setbacks
According to Chip Bell of Chip Bell Group, customers love service providers with a “never say die” attitude. When that resilience is part of their manner, customers feel they have an advocates working on their behalf. He shares a guest post he wrote for Eileen McDargh with more on the topic of “Service Resiliance.” Follow Chip
Susan Mazza of Random Acts of Leadership reminds us that if we want to set ourselves up to be resilient enough to pursue dreams through to realization, it is critical that we get clear about more than just goals–but also why those goals truly matter. Follow Susan.
On the best books I’ve read on resiliency is Option B by Sheryl Sanburg and Adam Grant. What concept I found particularly useful was the 3 traps that sabotage resliency: Permanance, pervasiveness, and personalization. You can read more about the 3 Ps In Eileen McDargh’s post as well.
In this 20 minute podcast interview, Jesse Stoner of Seapoint Center for Collaborative Leadership interviews Eileen McDargh, who explains how resiliency is a life skill that supports you not only during challenges and times of adversity, but also during times of opportunity and growth. Resiliency is not about bouncing back, it’s about bouncing forward. Follow Jesse.
Julie Winkle Giulioni of DesignArounds advises that the ability to learn, develop and grow is today’s only sustainable competitive advantage. As a result, effective leaders appreciate the need for learning agility. Follow Julie
Sean Glaze of Great Results Teambuilding advises that we apply and repeat three amazingly simple ways to help our team, so they will be far more likely to thrive through change and overcome common pitfalls often encountered on the path to progress. He also provides a second post about invisible fences that limit your team. Follow Sean.
John Hunter of Curious Cat Management Improvement thinks the key is to actively seek to learn and create robust systems. The best way to be resilient and overcome setbacks is to actively seek knowledge and improve. Don’t try to explain why failures were unavoidable or blame others (which are both common) or ignore them. Instead seek out the reasons why the causes of the result (systems in the organization, your thought process, the actions you took…) led to the problem and seek to change so the future will have better results. Follow John.
Lisa Kohn from Thoughtful Leaders Blog presents leadership lessons of yellow birds, where she shares that there are always simple ways available to us to find meaning and motivation to be the best leader — and person — we can be. We just have to be open and look for them. Follow Lisa.
Paula Kiger of Big Green Pen shares an anecdote about how she and her daughter tackled replacing a doorknob together, rather than hiring a locksmith. It gave them renewed confidence, mother-daughter bonding, and lessons that applied to more than home repair. Follow Paula.
Alli Polin of Break the Frame advises that we can never predict when life will feel like it’s crashing down. She offers encouragement to open the window to what’s next with these three lessons on resilience and change. Follow Alli.
Jon Mertz of Thin Difference gives a charge: Leaders, take note. There is enough chaos in the world. We do not need to create more. Good leaders know how to find the center in chaos and focus on what matters most. That’s how we can make positive change. Follow Jon.
Lessons and Learning