One Crucial Way to Release Your Team’s Best Thinking
Your Team’s Best Thinking Won’t Always Raise Its Hand Medical insurance rates had gone up again. Our company’s insurance provider had restructured all their plans, and the numbers didn’t look good. Three days after we got the news, the CEO, Director of Finance, and I...
How to Lead Decisively When You Don’t Know What’s Next
How Do You Lead Decisively When You Just Don’t Know What’s Coming Next? You don’t know what you don’t know, and even what you DO know you know, could change. In a recent conversation, “Joe,” a senior leader in the assisted living...
Leaders Share About Courage: A Frontline Festival
Leaders Share about Courage Welcome to the Frontline Festival. As we prepare to launch our new book, Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates, we invited thought leaders to share their best writing on...
How to Co-Create a Better Future
There’s no going back, but a better future is possible It should be clear to every leader at this point: there’s no getting back to “normal.” The pandemic has unalterably shifted the economic landscape and business operations. The racial equity movement sweeping the...
