How to Communicate with Difficult Customers: Powerful Phrases Series
When Dealing with Difficult Customers, Show Up as an Empathetic Expert Most of the time we write about human-centered leadership, but the challenges of dealing with difficult customers came up so frequently in our World Workplace Conflict and Collaboration Research,...
When Values Clash: Overcome an Invisible Barrier to Great Corporate Culture
To build a great corporate culture, don’t ignore the conflict between values When it comes to building a great corporate culture, one of the most common frustrations we hear from senior leaders and executives is that “We involved everyone. We worked together to define...
How to Talk With a Passive-Aggressive Coworker (And Not Play Their Game)
What to Say When a Passive-Aggressive Coworker Tries to Ruin Your Day Passive-aggressive behavior is contagious. It’s easy to let yourself react with frustration or even get passive-aggressive (or maybe aggressive-aggressive) yourself. Now you look like the jerk—not...
