Every day your team is doing great work. Sometimes you miss their stories. Some folks will go home and tell their stories around the dinner table. Others can’t, or simply won’t. Don’t let stories go unheard, or untold. Find ways for them to share impactful adventures.
Listening For the Stories: Listening Made Easy
I lead a remote team, scattered across 3 time zones in 25 locations. It’s impossible for me to scratch the surface of all the good work going on. Once a month we carve out time to share stories.
Each of my directors nominates one or two team members who’ve been up to something great, along with a few notes, focusing on the behaviors that are leading to success. Those nominees then are invited to a “kudos with Karin” call. Just a dozen or so storytellers and me (we skip all the layers in between). No prep required.
I set the stage, and go down the list. I share the highlights of their story as I understand it; what they’ve contributed, and the positive behaviors that led to success. Then I turn the table, and ask the honoree to share “their side of the story.” What they’re most proud of. Why it worked. Best practices they would highlight.
Almost always, their story includes why it’s an OUR story, a group effort, and more names are thrown into the mix for follow-up. The storytelling blossoms with interactive energy. Their story becomes a FUTURE story of possibilities. Folks call one another off-line to learn more. We learn through collaboration.
I then ask, is there anything else exciting happening personally or professionally you would like to share with the group? More stories emerge: going back to school, babies, graduations, substantial weight loss. The energy lights up a notch and this remote group feels even more connected.
Traditional recognition is vital. But it usually goes one way. We receive the nomination, share highlights, present the plaque, applaud and move on.
Try turning tables and be a story listener.
Respond. Cull out themes and common behaviors. Let the recognition emerge naturally from the storytelling. No fuss. No plaques. Just a great feeling on a Friday afternoon. And another story for them to share around the dinner table.