$schemamarkup = get_post_meta(get_the_ID(), 'Schema', true); if(!empty($Schema)) { echo $ Schema ; } Unintended Consequences: Fix This, Break That? - Let's Grow Leaders

Karin’s Leadership Articles

Unintended Consequences: Fix This, Break That?

by | Jun 12, 2013 | By Karin Hurt, Results & Execution |

Results lag in a key area. You energize the team to fix it. Results improve. Fantastic. Now other results are plummeting. Beware of unintended consequences.

  • Improve customer service, reduce efficiency
  • Improve efficiency, damage morale
  • Improve morale, increase costs

Results don’t improve in vacuums. Unintended consequences lurk around every corner.

4 Ways to Avoid Unintended Consequences

1. Brainstorm Downstream Impacts

Before implementing, stop and think. What could this fix, break?

  • How will customers react?
  • How will this distract the team?
  • What short-cuts will this inspire?
  • What will this do to our brand?
  • ?

2. Start Small
Consider a pilot. Implement with a small team and measure the impacts.

3. Isolate the Variables
When a problem’s big enough it’s tempting to try everything, all at the same time. Your action plans look robust.
At least you can’t be accused of “not trying.” More is not always more. More enhances the distraction. Over-exertion distracts. Multiple project plans confuse. Pick your best one or two efforts.

4. Coach to the Big Picture
Coach to outcomes, not activity. Teach and develop behaviors that will impact all results not just one.

Want more human-centered leaders in the workplace? Share this today!

Want more human-centered leaders in the workplace? Share this today?

2 Comments

  1. Jesse Lyn Stoner (@JesseLynStoner)

    Great post, Karin! When we change the surface and not the root cause, new problems to pop. The 4 tips you listed are key to getting ahead of the curve and out of the “whac-a-mole” game. Another question I like to ask teams is, “If this weren’t a problem, what would be your biggest problem?”

    Reply
    • letsgrowleaders

      Jesse, Thanks so much. I love that question… I will plan on using it 😉

      Reply

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Karin Hurt

Karin Hurt helps human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results.  She’s the founder and CEO of Let’s Grow Leaders, an international leadership development and training firm known for practical tools and leadership development programs that stick. She’s the award-winning author of four books including Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates and Powerful Phrases for Dealing with Workplace Conflict, and hosts the popular Asking For a Friend Vlog on LinkedIn. A former Verizon Wireless executive, Karin was named to Inc. Magazine’s list of great leadership speakers. Karin and her husband and business partner, David Dye, are committed to their philanthropic initiative, Winning Wells – building clean water wells for the people of Cambodia.

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Be More Daring

BUILD CONFIDENCE, TRUST AND CONNECTION WITH CONSISTENT ACTS OF MANAGERIAL COURAGE

Get the FREE Courageous Cultures E-Book to learn how

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