The Power of Always: Making Commitments You Can Keep post image

I will always brush my teeth before I go to bed.

That’s pretty easy.

I will always exercise at least 5 times a week.


I get stuck in the airport, my kid gets sick, there’s a hurricane,

A bit harder.

As leaders we have long lists of intentions. We do our best to keep our commitments.


Identifying What’s Always Important

“You are what you do, not what you say you will do”
~C.J. Jung

Have you ever sat down and figured out what are you most important commitments? Ones you are sure you can keep. Simple, measurable not intentions commitments? What are the specific actions you will do “no matter what.”

What commitments can you absolutely make to yourself?

Take a moment here, it’s harder than it seems.

Are you willing to write it down?

What could you commit to always do with your team?

Hold a weekly coaching session?

Always give honest feedback?



Take another moment this gets even more tricky.

Are you confident enough in your ability to follow-through?

Are you willing to share the list with them tomorrow?

I’ve also done this as a team exercise.

What can we always commit to do on every customer interaction?

  • A warm, energetic greeting?
  • A careful analysis of options?
  • ?
  • ?

It’s a useful exercise at many levels.

What are you most important always commitments?

Why are they important?

How can you make ensure they happen?
Filed Under:   Authenticity & Transparency
Karin Hurt
Karin Hurt
Karin Hurt, is CEO of Let’s Grow Leaders and a former Verizon Wireless executive. Karin was named on Inc.’s list of 100 Great Leadership Speakers for Your Next Conference, the American Management Association List of 50 Leaders to Watch, and as a Trust Across America Top Thought Leader in Trust. She’s the award-winning author of two books, Winning Well: A Manager’s Guide to Getting Results— Without Losing Your Soul, and Overcoming an Imperfect Boss. She’s regularly featured in business publications including Fast Company, Entrepreneur, and Inc.

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What People Are Saying

Steve Borek   |   13 November 2012   |   Reply

I make a commitment to myself, and silently to the other person, that they’re going to do a great job. If you approach someone with any doubt, you’ve already compromised the relationship before you begin.

Eric Dingler (@EricDingler)   |   13 November 2012   |   Reply

I love the strength in developing non- negotiables with your team’s input. It gives them permission to say no. A powerfully useful word most people need to use more often.

letsgrowleaders   |   13 November 2012   |   Reply

Steve, I really like that. I will use that one. Thanks!

letsgrowleaders   |   13 November 2012   |   Reply

Eric, thanks. Thanks for adding that… Fully agree with you… The Power to say no makes all the difference.

xiaotengma   |   26 November 2012   |   Reply

Great post. I think that making the commitment is something that leaders tend to overlook. As a leader, it’s definitely imperative to honor those commitments you make to yourself and to others. Thanks for sharing!

letsgrowleaders   |   26 November 2012   |   Reply

Thank you for joining the conversation. I like how you add the element of honoring commitments to yourself.

Anonymous   |   26 November 2012   |   Reply

Thank you for joining the conversation. I like how you add the element of honoring commitments to yourself.