Fred (not his real name) has a beautiful habit. Every time we discuss a strategy, policy, or project, he stops and asks about the “human beings.” His words are transformative. Fred doesn’t speak of “resources,” “headcount” “people” “employees” or even “team members.” He talks about humans.
- “How will this change impact the human beings in that center?”
- “Will this system be hard for 400 human beings to learn in 3 days?”
- “What information do these human beings need to be successful?”
- “How much time can we give these 800 human beings to look for a new job?”
- “How will those 12 human beings react to our decision.”
- “Is this the right thing to do as a human being?
Lessons From Fred
It’s not semantics. It’s people. Words change conversations– every time.
I’m entrusted with 10,000 human beings, not human resources.
- slow down
- ask better questions
- learn who they are
- tell them more
- lead better
Pause. Think deeper. Put ourselves in their shoes. Think about our friends in similar situations. Personalize our leadership. Be a human being leading human beings.