Darn-it. You screwed up. Or, perhaps you trusted your team and now you have empowerment run amok. You don’t want to blame, but you’re mad too. Your boss will be ticked. And worse, she might have to tell her boss. It’s time to come clean. How do you tell your boss the bad news?
The biggest mistake you can make with bad news is to wait too long. Your boss would rather know what’s going on, even if you don’t need his help.
Bad News the D.A.R.N. Way
The good news: handle this well and you’ll increase your leadership credibility. The bad news: you’ve still got bad news.
My phone rang the other day, with bad news. I was so impressed with the leadership recovery, I couldn’t be mad. His approach reduced my $%&@&+@ response to “darn”. In fact, I quickly jotted down his steps for you.
D- Disclosure (explain the situation and root cause)
“I’ve had a bad day. We have a bit of a situation I need to fill you in.” _______ happened and now we have _______. When I dug in deeper I learned it was caused by __________ (behavior or situation not person).”
A- Accountability (don’t be a blamer).
“I accept full responsibility. I should have been closer to this. Here’s how I can prevent that next time_______”
R- Response (share your solution)
“Here’s what I’ve already done _______ (it’s important to have something to say here).
N- Next Steps (share your plan and what you need)
“Here’s what I’m going to do next______ I could use your help with _______ (if needed)”
Your turn. What’s your best advice for sharing tough news with your boss?