I will always brush my teeth before I go to bed.
That’s pretty easy.
I will always exercise at least 5 times a week.
I get stuck in the airport… my kid gets sick…there’s a hurricane…
A bit harder.
As leaders we have long lists of intentions. We do our best to keep our commitments.
Identifying What’s Always Important
“You are what you do, not what you say you will do”
Have you ever sat down and figured out what are you most important commitments? Ones you are sure you can keep. Simple, measurable… not intentions… commitments? What are the specific actions you will do “no matter what.”
What commitments can you absolutely make to yourself?
Take a moment here… it’s harder than it seems.
Are you willing to write it down?
What could you commit to always do with your team?
Hold a weekly coaching session?
Always give honest feedback?
Take another moment… this gets even more tricky.
Are you confident enough in your ability to follow-through?
Are you willing to share the list with them tomorrow?
I’ve also done this as a team exercise…
What can we always commit to do on every customer interaction?
- A warm, energetic greeting?
- A careful analysis of options?
It’s a useful exercise at many levels.
What are you most important always commitments?
Why are they important?
How can you make ensure they happen?