What To Do When “What Were They Thinking?”
When you wonder what they were thinking – dig deeper. Has this happened to you? You walk by your team and see something different. Not, “Oh-that’s-cool” different, but “What were they thinking?” different. What do you do? When I was twelve years old, I...
A Remarkably Easy Way to Get Better Customer Feedback
Do you have a good way to tap into the customer feedback your employees are hearing every day? Are your frontline employees trained and equipt to be true customer advocates? Do they feel like their voice is being heard? If you’ve been following our blog for a...
How to Respond When You Can’t Use an Idea
When You Can’t Use an Idea, Pivot to Get More Ideas “I need people to think.” Mattias, the CEO of a mid-sized human service provider, leaned back in his chair and sighed. “They have all kinds of ideas that just don’t work. The market’s changing and it’s like no one...
