How do you get the information you need?
The higher you grow in the organization, the more you work in sound bites. You have so much information coming at you, you need to process it quickly, and draw conclusions. As a manager, you train your team to give you the highlights in bullet points. Swimming in too...
Stupid Idea or Seeds of Brilliance?
The young leader came racing in my office, his “great idea” bursting from his heart. He had a plan and was ready to go. I listened to his enthusiastic outburst with mixed emotions. He had energy, passion, and commitment. Good start. But, it was a stupid...
June Frontline Festival: Conflict Edition
This month’s Frontline Festival is all about conflict and conflict resolution. I am grateful to all the wonderful contributors for sharing their insights on this important topic. If you have written a post on conflict, feel free to add a link to it in the...
The Benefits of Deeper Questions
Why don’t you ask deeper questions? Are you more afraid of the questions or the answers? Deeper questions Uncover concerns Shift the conversation Invite transparency Shift the mood Provoke deeper thinking Asking Deeper Questions “Live your questions now,...
Unintended Consequences: Fix This, Break That?
Results lag in a key area. You energize the team to fix it. Results improve. Fantastic. Now other results are plummeting. Beware of unintended consequences. Improve customer service, reduce efficiency Improve efficiency, damage morale Improve morale, increase costs...Why You're Not Getting Hired
I get frustrated and sad when I see highly qualified people unable to sell themselves in a job they deserve. It happened again, perhaps you know someone who can benefit from this story and actions that followed. Meet Me in St. Louis The sweet woman next to me on the...
