Staying The Leader You Must Be
It was a tough couple of weeks. The cocktail of challenges was impacting our performance. We needed stronger results… now. I didn’t realize how much my stress showed on the outside. A trusted leader on my team, shared bluntly: “You’re...
Culture Matters: Build Your Own Oasis (BYOO)
It’s tempting to blame your leadership problems on the bigger culture. You may even be tempted to let the “if onlys” creep it. My Team Would Be More engaged: “if only we paid our part-timers like Starbucks Able to delight customers: “if...
The True Story Of Thanksgiving
“That’s not my Thanksgiving story,” Sam confided as we watched the joyous reunions of families with kids returning from college. “I came home from college to find my room now had a crib with a new baby. My bed had been moved to the unfinished basement. The message was...12 Components Of Trusted Strategic Partnerships
“But how do you KNOW our BPO vendors will follow-through, if we don’t put it in the contract?” I looked at my COO assuredly, “because they told me they would.” “But what if they DON’T?, my boss continued. “If they...
Transferable Skills: Yes,You’re Qualified
You want to try something new, but it’s scary. Transferable skills sound great in theory, but when it’s a major career change, it’s hard to know. A Story of Transferable Skills Joseph Henley was a rock star customer service consultant on my team. As...
The Secret To Communicating With Executives
Without executive support your project will fail. You need funding, headcount, and time. Your team’s counting on you to manage up well. You’re looking for the secret sauce to convince your boss. Start by avoiding these 5 mistakes. 5 Big Mistakes When...Stack Ranking Performance Management Systems
You’re looking to drive performance. Have you ever considered how your performance management system is impacting your results? Here are a few thoughts to consider as you consider stack ranking the pros and cons of your performance management system. Stack...
Grateful For Gratitude: November Frontline Festival
In the spirit of Thanksgiving, November’s Frontline Festival is about forms of Gratitude. I am grateful for my amazing colleagues and subscribers for your contributions and comments. Please comment at the bottom of this post, as we celebrate our gratitude...
