An Anatomy of the "User" Manager
If you only care about next week’s results, bring in a User Manager. He’ll get it done. But watch out for the aftermath. You know the type–the kind of manager who works to win at all costs. The guy who’s “all business” or the woman...
The Best Secret To Managing Up (With Video)
The Best Secret to Managing Up: Teaching Your Team Executive Presence Have you ever been in a scene like this? Your team is working hard. Results are solid. But nobody seems to notice. Or worse, any skip level visits turn out so poorly, you begin to dread the very...
The Amazing Side Effect of Make-It-Right Customer Service
I thought I was getting ahead of the blizzard, After all, the snow wasn’t supposed to start until Friday morning. But apparently I wasn’t the only one thinking Thursday morning was a good time to slip out to our local Trader Joes. Every register was open...
Frontline Festival: January 2016
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is all about Vision and Strategy. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month, we turn our focus to Building Productive...
6 Competencies Your Sales Team Must Master
Beyond the Basics: How to Level Up Your Sales Team Performance I’m going to trust you understand the basic competencies your sales team must master. And, if you’re like most sales leaders we work with, you’re still a bit frustrated. Because what...
Why Have We Stopped Talking About Diversity At Work?
I’ll never forget attending a leadership development program at a fancy hotel in the early 1990s. The main topic was diversity. John, my well-dressed, articulate, black peer, came back from the coffee break with tears in his eyes, saying he was standing outside...
The Biggest Reason Employees Stop Caring
It’s a Tragedy When Employees Stop Caring: Try These 5 Techniques for Better Employee Engagement When I was in my sales and customer service executive roles, whenever I needed a pick-me-up, I would go talk to the new hire classes. They’re fired up, full of...A Deeper Dive into Developing Your People
When I ask managers where they regret not spending enough time, unequivocally, the number one answer is “Not spending enough time developing my people.” There never seems to be enough time, or resources, or support from above, or fill in your favorite...
