Four Powerful Ways to Get Helpful Feedback From Your Peers
I’m sure you ask your boss for feedback. And, I imagine you’re checking in with your direct reports regularly on how you’re doing. If you’re like many managers we work with, you may be less inclined to seek out and get feedback from your peers....
Three Connections That Energize Every Great Leader
Let’s face it, leadership is hard. Every great leader faces this reality. You give it everything you have, but sometimes, it feels like it’s just not enough. When that happens though, here’s what you have to tell yourself… You’re not alone. Or, I should say…you don’t...Frontline Festival: Leaders Share About Employee Engagement and Customer Service
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is about employee engagement in relation to customer service. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline...
How to Nail Your Next Interview–Honing Your Story
Even if you’re the right candidate for the right job, if you don’t have your story together in your interview, the job’s going to the other guy. In fact, I’ve sat through too many panel interviews over the years with my heart breaking because I...
5 Top Leadership Articles for the Week of October 9, 2017
Each week I read leadership articles from various online resources and share them across social media. Here are the five leadership articles readers found most valuable last week. Click on the title of the article to read the full text. I have added my comment about...
10 Questions Managers Should Ask When Their Team Won’t Listen
One of the most challenging management experiences you’ll encounter is when it feels like your team won’t listen. You share your vision of the future, what the team’s capable of achieving…and are met with shrugs and silent stares. You share a new process to...
Five Ways Managers Screw Up Management By Walking Around
No matter what level leader you are, if you want to really make an impact on your team, get out of your office. Walk around. Connect with the human beings you’re supporting, and their customers. Listen to them. Act on what you hear. Explain the “why”...
3 Ways to Stop Your NPS Program From Destroying Your Customer Experience
I love NPS programs (Net Promoter Score)–when they’re designed and executed well. When I was at Verizon, The Ultimate Question was required reading for every manager on my team. An NPS program is a powerful way to measure the customer experience. And...
