How to Transform an Old School Culture to Award Winning Innovators
There’s a lot to be said for old school culture. You’ve got a strong, respected brand. Loyal customers. Your values and mission are clear. Employees know what’s up and what to do next. They’re proud of the work that they do and why it matters....
What To Do When “What Were They Thinking?”
When you wonder what they were thinking – dig deeper. Has this happened to you? You walk by your team and see something different. Not, “Oh-that’s-cool” different, but “What were they thinking?” different. What do you do? When I was twelve years old, I...
How to Know What Scares Your Team Right Now
Do you know what scares your team the most right now? Your job is to reduce ambiguity and build courage and hope. So you’re doing the best you can to ensure everyone feels safe. But it’s not easy. Because if you’re like most leaders, you’re at...
A Remarkably Easy Way to Get Better Customer Feedback
Do you have a good way to tap into the customer feedback your employees are hearing every day? Are your frontline employees trained and equipt to be true customer advocates? Do they feel like their voice is being heard? If you’ve been following our blog for a...
