Are You Making This Tragic Accountability Mistake?
Have you ever noticed that lack of accountability is contagious? If you know your boss is paying close attention to your results (and how you achieve them), you’re more likely to be absolutely certain that your team is doing the right thing, at the right time....
How to Talk With Your Boss When You Totally Disagree
Talk with your boss when you disagree—you might be surprised at the results. I was seething. The CEO had just asked my team to do something that I felt lacked integrity, was unprincipled, manipulative, and put our clients in a bad position. On top of all that, it...
The Best Way to Empower Employees as Customer Advocates
You want to empower your employees as customer advocates, but it’s tricky. No one understands your customer’s needs and frustrations better than your employees. When your customers are frustrated, your employees are too. But let’s be real. ...
The Most Neglected Act of Innovation
If you’ve never seen it before, it’s hard to describe the power of an avalanche. Fortunately, I’ve never experienced one myself. But I have seen their power. This weekend, Karin and I cycled in the Colorado mountains between Frisco and Copper Mountain. Between those...
