How to Scale Best Practices Without Frustrating Your Team
To scale best practices, focus on how they work in different contexts. Has this ever happened to you? Your top-performing team seems to have discovered the secret to transforming their productivity, customer relationships, or sales. And then you think, “It’s time to...
How to Help Your Change Resistant Employees Contribute More
How to Overcome Resistance to Change: One Person at a Time If you’re like many leaders with whom we’ve shared our new book Courageous Cultures, you’re mentally indexing your team and wondering if they’re capable of micro-innovations, problem-solving, and advocating...
How to Maintain a Steady Stream of Innovation and Solutions
Don’t let your people feel ignored. We were working with a large financial institution that had done an excellent job of cultivating curiosity. They regularly asked people at every level of the organization for their ideas, suggestions for innovation, and...
How to Lead Decisively When You Don’t Know What’s Next
How Do You Lead Decisively When You Just Don’t Know What’s Coming Next? You don’t know what you don’t know, and even what you DO know you know, could change. In a recent conversation, “Joe,” a senior leader in the assisted living...
