Cultivating a Culture of Meaningful Apology:
How to Make Amends When You Slip Up
“Hey Karin, I’ve got a good team. We’re full of good intentions. We really do care about each other. But I’ve been noticing… we’re moving so fast, and sometimes we step on one another’s toes. Sometimes we offend. Sometimes we really screw things up. We seem to be missing the art of a meaningful apology. How can I help my team get better at that? #askingforafriend.
5 Ways to Craft a More Meaningful Apology at Work (insights from Together We Can Change the World Speakers)
What makes for a meaningful apology?
How do you make apologizing when you screw up a habit on your team? Today I share some insights from my fellow Together We Can Change The World speakers at the Temple of Leah in Cebu, Philippines.
1. Mean it.
Be sure you really mean it (be sincere). Don’t make all kinds of excuses, but come from the heart. Scott Friedman, Global Speaking Fellow, CSP
2. Change your behavior right after.
The words don’t help change the behavior. Change your attitude and actions. Raju Mandhyan
3. Don’t mess up to begin with.
Be thoughtful about what you do, so you don’t have a reason to say I’m sorry and apologize. So, think first, before you do. Lori ???????????????????????? Pace
4. Give them an opulent gift like a marble statue (or any opulent show of wealth) 😉
You need the venue context for this one, LOL. Sebastian Hurt
You see, the Temple of Leah is considered the “Taj Mahal of Cebu.” It’s a shrine built by Teodorico Soriano Adarna in honor of his late wife, Leah Villa Albino-Adarna. Complete with enthralling Doric columns and arches, it is a sanctuary symbolizing a husband’s undying love for his wife. And apparently, it’s an apology for his philandering.
5. Make it unconditional without any expectations.
When you give without expectations, you are sending out positive vibrations. Harold Payne
6. ________________ (your turn).
What would you add? What are the elements of a meaningful apology?
See Also:
Beyond the Drama: How to De-Escalate an Emotional Conversation at Work
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