Debra Fine and Scott Friedman

How to Get Better at Remote Small Talk

Small talk is challenging for many leaders, but it can be even more challenging when leading a remote team. In this episode of Asking For a Friend, I talk with small talk experts Debra Fine and Scott Friedman about practical ways to approach this fine art.

“Yeah, I don’t do small talk.”

“My team understands, I’m cool with THEIR chit chat in-between meetings, but I don’t really have time for that stuff. I’m all business. That’s why I’m so productive.”

“I get that small talk is important, but I just hate it’s so uncomfortable. I never know what to say.”

“I love hearing about what’s going on with my team personally, but I don’t want to waste their time talking about my personal life, so I keep that to myself.”

These are all phrases we’ve heard from managers (and executives) recently. And yet, what we hear from their teams is quite a different story. People are yearning for human connection, with one another and their manager.

The truth is small talk is no small matter.

5 Practical Ways to Up Your Remote Small Talk Game

In our Asking for a Friend Live series this week, Karin interviewed connection experts Scott Friedman and Debra Fine about building connection and celebration—and of course, the importance of small talk in the mix.

A few tips (watch the video below for more):

1. Use prompts to invite a deeper conversation.

Debra suggests that instead of asking “How are you?” Use the phrase, “Catch me up.”

For example, don’t just ask, “How’s your kid?” Because of course, you’ll hear the most likely answer, “Oh, he’s fine.”

But if you say, “Catch me up about your son, Sebastian. What’s he’s been up to since we last spoke?” just like that, you are having a meaningful conversation that helps your co-worker feel seen and cared for.

2. Make small talk a task.

If you struggle with small talk, make small talk a task.

For example, you could make a calendar appointment to reach out to two people you work with each day, just to check-in. Or, if you’re leading a meeting, make a deliberate plan to start the meeting with space for small talk and a check-in prompt or two.  Then, just like every other task, once you’ve completed it you can check it off. (P.S.  no one needs to know you think of it as a task. They’ll just love the time for connection.)

3. Book-end each meeting with time for small talk.

Small talk doesn’t have to take a lot of time. As you head into each remote meeting, think about having small talk frame your meeting like bookends. Begin and end every meeting with time to connect for five minutes at a human level.

4. Create opportunities for asynchronous small talk.

One of the I.D.E.A.s that came out of a recent Courageous Cultures live-online program was to build a series of Slack channels where employees could engage with one another as they had time around topics they cared about (e.g. recipes, funny pet pics/stories, fitness challenges).

5. Make small talk a ritual.

Scott talks about the power of “Wow Friday,” where people get a moment to share their concerns and celebrations.

Wine: Get a beverage of choice and give people a chance to share what’s on their hearts.

Wow: Celebrate something good, and be able to celebrate.

More here…

Asking For a Friend Live With Scott Friedman and Debra Fine

Join us on Friday’s For Asking For a Friend

Join Karin every Friday at 11:30 EST for her Asking For a Friend Video Series where she shares practical tools and techniques including interviews with well-known authors and business leaders from around the world.

Your turn.

What are your best tips for small talk on remote teams?

See Also:

Fast Company- How to Replace Small Talk When Working Remotely

For more remote team tips and techniques visit our remote team resource center.

Posted in Asking for a Friend, Asking For a Friend Featured, Leading Remote Teams and tagged , , .

Karin Hurt and David Dye

Karin Hurt and David Dye help human-centered leaders resolve workplace ambiguity and chaos, so that they can drive innovation, productivity and revenue without burning out employees. As CEO and President of Let’s Grow Leaders, they are known for practical tools and leadership development programs that stick. Karin and David are the award-winning authors of five books including, Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates and Winning Well: A Manager's Guide to Getting Results-Without Losing Your Soul A former Verizon Wireless executive, Karin was named to Inc. Magazine’s list of great leadership speakers. David Dye is a former executive and elected official. Karin and David are committed to their philanthropic initiative, Winning Wells - building clean water wells for the people of Cambodia.

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