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how to stop workplace drama

Workplace Drama: How Do I Stop It and Improve Morale?

by | Feb 1, 2018 | By Karin Hurt and David Dye, Winning Well |

Get Past Workplace Drama to Increase Productivity and Improve Engagement

Are you having trouble with workplace drama? Perhaps this will sound familiar.

Dear Karin and David, 

I try so hard to be an empathetic leader. I really do care about the human beings on my team. But there is one woman on my team who is driving me crazy. She’s a drama queen.  She’s got drama at home. Drama at work. Drama with her co-workers. Drama on personal calls … I want to show that I care, but she’s sucking up a lot of my time and energy and it’s dragging the team down. What do I do?

Signed,

Her Workplace Drama is My Workplace Drama

Six Ways to Address Workplace Drama

Dear Her Drama is My Drama,

This is one of the toughest dynamics for a Winning Well manager. It’s really hard to know if she’s overly dramatic or if she’s truly in a bad situation. You want to be approachable and compassionate. And, you want to help. There’s also a limit to what you can, and should, do in your role. It’s time to establish boundaries and find her some additional help as needed.

1. Limit the Audience

Don’t entertain her complaints or stories in front of the whole team. Acknowledge her issues and schedule some limited time to understand her concern privately.

2. Watch Your Body Language and Facial Expressions

Looking annoyed and ticked off will only reinforce her opinion that you’re an idiot who doesn’t care and now you’re part of the drama. It’s easy to slip into passive-aggressive mode here, to roll your eyes, or sigh deeply. Stay true to your values as a Winning Well manager.

3. Listen with an Open Mind

Sometimes within the fury of complaints and drama about her experience on the team or at your company, there is something important to learn. Listen carefully. We’ve both had times where chronic complainers brought us real issues, we were glad we had the opportunity to address them.

4. Engage Professionals As Needed

If she needs real help, help her find it through HR and your Employee Assistance Program.

5. Reinforce Clear Expectations

Assuming you’ve appropriately addressed the real issues, and engaged support, it’s time to reinforce clear expectations for her role both in terms of results AND relationships. An I.N.S.P.I.R.E. conversation may be just what you need here, where you notice specific behaviors that are destructive to the team and the work that you are doing.

6. Give Her a Project

If the drama is work-related, they may just have too much time on their hands. Get them involved in solving the problem, not just talking about it. It’s always easier to tear something down than to build something up. Pull them into the solution-building equation.

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Karin Hurt And David Dye author photo

Karin Hurt and David Dye

Karin Hurt and David Dye help human-centered leaders resolve workplace ambiguity and chaos, so that they can drive innovation, productivity and revenue without burning out employees. As CEO and President of Let’s Grow Leaders, they are known for practical tools and leadership development programs that stick. Karin and David are the award-winning authors of five books including, Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates and Winning Well: A Manager’s Guide to Getting Results-Without Losing Your Soul A former Verizon Wireless executive, Karin was named to Inc. Magazine’s list of great leadership speakers. David Dye is a former executive and elected official. Karin and David are committed to their philanthropic initiative, Winning Wells – building clean water wells for the people of Cambodia.

1 Comment

  1. jennifer theron

    There is No Workplace Drama because it all is thinking only. and lack of motivation but
    There are many Methods of providing motivation to the Employees. Which is the best method depends upon the nature of the enterprise, goals of the Enterprise, physiology of the employees, the atmosphere of the enterprise, and prevailing social conditions? The proper method of motivation must be applied a proper method of motivation is not applied

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