What’s So Great About Shopping at Walmart?

It was Sunday afternoon, I needed to find a picture frame fast to complete the gift I was about to give. The closest solution was Walmart.I am usually not brave enough to go there this time of year.

The stories can be scary.

I reluctantly made my way through the hectic parking lot and the crowded aisles. When I got to the checkout, I made small talk with the smiling gray-haired woman behind the counter.

“How are you,” I asked?

FANTASTIC. It’s Sunday afternoon during the holiday season and I’m working at Walmart.

I checked for sarcasm. There was none. Not in her voice. Not in her eyes.

Now if you are like me, you probably can get through a long list of ideas of what to do with your Sunday afternoon before you get to “gee it would be fun to work the cash register at Walmart.”

I had to ask. “Why do you like working here?”

More surprises.

All of my customers are so nice.

Okay, this time I let my inside voice come out. “Seriously?”

Oh yes. That’s what makes this job so fun. I talk with them. I make them laugh. I get them smiling and happy. There is nice in everyone you just have to find it.

She was skipping to work. She seemed to be following her calling. She was changing the climate. 

I left smiling. She was right, she made it easy to feel nice.

I stood watching for a while, and each customer she served left smiling.

I left, forgetting my picture frame.

Of course she gladly ran out to the parking lot to ensure I left with what I came for.

Indeed I did.

Posted in Communication and tagged , , , , .

Karin Hurt

Karin Hurt, Founder of Let’s Grow Leaders, helps leaders around the world achieve breakthrough results, without losing their soul. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR. She was named on Inc's list of 100 Great Leadership Speakers and American Management Association's 50 Leaders to Watch. She’s the author of several books: Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates (Harper Collins Summer 2020), Winning Well: A Manager's Guide to Getting Results-Without Losing Your Soul, Overcoming an Imperfect Boss, and Glowstone Peak.

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