Archives For listening

iStock 000016408607XSmall 225x300 Effective Listening:  Necessary, But Not SufficientWhy aren’t we better at listening?  Is it really skills or something deeper?

I’ve been intrigued by a 6 month, Leadership LinkedIn Discussion  asking leaders to give “one piece of advice” for new leaders.  With over 1300 comments, the discussion was skewed heavily toward one topic:  effective listening. How leaders “listen” trumped all other discussion threads including transparency, honesty, and knowing yourself.

Julian Treasure’s Ted Talk,  5 Ways to Listen Better, attracted 1.5M views. Clearly, we know that bad listening is dangerous, or we wouldn’t be so interested.

Continue Reading…

iStock 000020216592XSmall 300x273 Open Space Leadership:  When Less is MoreSometimes leadership is just about creating an open-space, and getting out-of-the-way.

I love using Open-Space Technology with a large group to generate ideas. It’s an amazing, high-energy, low-cost way to hold a powerful meeting.  Participants essentially create their own agenda and self-organize into groups to discuss topics that matter to them.  Although it’s useful to have a trained facilitator help with the effort, I have found it works just fine with the leader serving both as host and organizer. Continue Reading…

iStock 000009311779XSmall 300x171 Team Trouble? How to Build a Team One Person at a TimeMy phone rang again this week.    It was a front-line leader I have known for years having team trouble.

“I can’t get them motivated.  They just don’t seem to care like I do.  I am not sure what to do, I’ve tried everything.”

I have received this same call many times over the years, not from this person… but from others in similar circumstances.

When the frustration level hits a wall like that, I go back to my most fundamental belief about team building:  great teams are built one person at a time.

Until that fundamental trust is built between the leader and each individual team member, team meetings will likely remain superficial and team builders won’t get much traction.

Also, it’s a lot less daunting to think about how you can empower one person’s success, rather than feeling like you need to influence an entire team all at once. Continue Reading…

better than one 300x192 The Most Important One:  Tolstoy and Covey on Focus

photo by Larry Kohlenstein

 

“The most necessary man is he with whom you are.” -Leo Tolstoy

One of my son’s favorite books is The Three Questions (Based on a Story by Leo Tolstoy).

The story takes a child-friendly adventure through Tolstoy’s famous questions:

Who is the most important one?

What is the right thing to do?

When is the best time to do things?

The main idea–  give all of your attention to the present scene and players, and do everything you can to contribute.

The most important one, is the one you are with… and the right thing to do, is what he most needs…. and the best time to do it is now.

I have been struck by how much these questions resonate with Seb (age 6).  When it is just the 2 of us playing or talking, he will stop the action and ask with a big smile, “who is the most important one?”  Or, when he wants to do something fun he will remind me, “when is the best time to do things?” Continue Reading…

One Person at a Time

July 3, 2012 — 9 Comments

My favorite work as a leader is the time spent one on one, digging deep, helping to bring out the best in someone.  The other fun part is motivating large teams toward a vision and strategy to get something important done.  And then there is the in-between.

What I find most difficult as I have assumed larger roles with bigger teams is the strong desire to connect one on one, and the almost impossible task of getting to know everyone in a large organization to the depth that I would like.  I do my best to be as fully present as I can in each encounter, but it can be tough to do this well.   Intimacy is hard to scale.

 One Person at a Time

One Person at a Time

This challenge hit me in the face this week.

Intimacy is hard to scale

I was talking to an extended member of my team who does important work in my organization hundreds of miles away and a few levels down the org chart.   I had not seen him in about 6 months. He said to me, “Karin, I think about what you said to me every day.”  Oh boy… I smiled and waited.  It turns out  that once he reminded me of the challenge I had given him, I recalled the entire conversation, including exactly where we had been standing at the time.  However, if I had been really on my game, I would have had immediate recall and perhaps have even been the first to bring it up.

I was so pleased that the conversation had helped him, and so disappointed in myself for the lack of proactive follow-through.

Time Well Spent

As timing would have it,  the next day I walked into my office to find the very large stack of books I had ordered to give away at an upcoming summit I was hosting for some of my team.  My intention was to inscribe them with a personal messages for each team member.  That seemed like a good idea weeks ago, but now with literal wildfires burning in the West, and other emergencies that were consuming my day, it seemed like a daunting task.

That evening, I dove in… and  was surprised to find that what had felt like a difficult time-consuming exercise turned into a calming and useful experience.  Somehow, moving deliberately through the team, one person at a time.. thinking about each person very specifically and the gifts they were giving, felt magical to me.  Time melted away in a peaceful meditation.   I left that night feeling tremendous gratitude for the people in my organization and their contributions to the work and to one another.  It also became obvious to me that I knew some folks much better than others, and had much work ahead of me to be an effective leader for them.

Can intimacy scale?  Tough question.  There are certainly ways to be completely present in our relationships even in a large team setting.  And, of course ways to do better with follow-up.  I also found value in thinking quietly about each person one at a time, and seeing what surfaces.

Would love your comments and ideas…


One Powerful Word

July 2, 2012 — 5 Comments

The words we choose as leaders are powerful.   Helping our teams find the right words to clarify their thinking, can be even more powerful.   As with so much else in leadership and life, less can be more.  Sometimes, reducing the thought down to one powerful word can create vision and focus.

 One Powerful Word

I have two friends both looking to lose a little weight.  One is following a strict regimen of counting every calorie eaten and burned, with special calculators and lots of optimistic conversation around how many calories we actually torched in each workout.

Another friend takes a simpler approach… just don’t eat anything “white.”

Turns out, they are eating very similarly– avoiding refined sugar, potatoes, bread.  Both are losing weight.  One is spending a lot more time thinking about it.

Reducing challenges down to one word can create for easy following.

One word can clarify priorities (customers, safety).

In team building, having each person pick one word metaphors to open the conversation creates imagery that culls out the issues quickly in a non-threatening way.

“Today this team is a _______.”

“I want it to be a __________.”

In coaching, asking the employee for one word  to describe their concerns helps to crystallize thoughts and clarify the issues.

For informal recognition, a powerful well-timed word, can be more memorable than a long discussion.

When supporting decision making, asking for a one word reason can help, “in one word, what differentiates this candidate from the others?”

Of course using the wrong one word without explanation can be devastating… “no”  and a few un-bloggable others come to mind.

However, encouraging people to find the right word can…

  • calm emotion and confusion
  • clarify thinking
  • reduce conversational clutter
  • creating a starting point for more useful words to follow

What techniques do you find work well to clarify thinking?

Nemesis Mentors

June 28, 2012 — 10 Comments

The natural tendency when looking for mentors s to turn to people who look like us, think like us, or value  the same things we do.

It’s easier, and often precisely how people are matched in some formal mentoring programs.

That can be fantastic.

On the other hand, what about seeking out a mentoring relationship with the person that REALLY frustrates, annoys and angers you? A nemesis who ignites and  challenges you?   Who questions your motives and assumptions? A person that makes you so angry at them, you wonder if you could really be mad at yourself.  One of those guys.

 Nemesis MentorsMore tricky.

More entertaining.

And likely, more valuable.

In Greek mythology a Nemesis will “give what is due.”  That doesn’t turn out so well in some of those stories.  But what if what is due is just what you need?

I watch this dynamic at play in our church youth group.  And looking back, a similar phenomena happened back in my youth group days (but I was too involved to see it).

Unlike school where you can pick who you hang out with; in the church scene, kids are pretty much required to do stuff with everyone and be nice about it.

The kids that inevitably drive one another crazy, can help each other the most.  They think differently… they care about different things, and often have something that might be missing or underdeveloped in the other.  The growth happens when they spend time really digging in and opening up to one another.  I have seen some amazing peer mentoring magic happen here, one on one– after the storm.

At work, we are all trained to get along, be team players, and work collaboratively to get stuff done, “you don’t have to like each other, just respect one another and work as a team.”

But what about seeking out the person that most annoys you in the group or organization?  Of course, there is a 3.75% possibility that the guy’s just a real jerk.  I’ve met him.  But barring that, how about approaching that person with the Won’t You Be My Mentor? list?

Then, wait for the magic.

 Dad Says:  Best Advice From YOUR Dads

In the spirit of Fathers Day, my son Ben (17) and I set out to collect as much fatherly advice as we could in a week.  We asked everyone we knew or ran into… friends, work, school, church, airports, restaurants, and random encounters …“what’s the best advice you ever got from your dad?”  

The question also became a conversation piece in a wide variety of contexts and our whole family got involved.  We had people talking about this in team-builders, men’s breakfasts, church meetings, fire stations, summer camps, executive dinners, knitting groups and through our social networks.  One friend got so engaged in the process he collected responses from 4 generations of family.

Sebastian (6)  also got into the game, taking his own notes “be a taim plare (be a team player)” and “folo yor hirt (follow your heart).”

Ben and Mom’s Top Picks

  1. Don’t listen to your father (Karin’s Dad, from his Dad, MD)
  2. Have faith– but there is no RIGHT faith (Ben’s friend, Matthew who collected 4 generations of advice, MA)
  3. Proper Prior Planning Prevents Piss Poor Performance (Sean, our waiter,  CA)

We received hundreds of responses from 5 countries.

The folks we talked to fell into 3 clusters:

  • the eager to engage

About two third of the  folks we asked were excited to engage, and had compelling and interesting stories that came along with their advice.   A few got choked up, as did we more than once in the process

  • those who preferred not to talk

MANY others had almost the opposite reaction.  In these cases  our questions were answered with silence or a quick attempt to change the subject.  This was the most troubling and surprising part of this process

  • and “gee… my dad didn’t SAY a lot but showed a lot in his DOING

Our favorite was from Magesh in India  ”he once helped a poor child in the area by paying for him to have a heart operation. I sure learned a lot from him.”

“Sorry Ben. This is one that I can’t contribute to.  Not many words were passed from my Dad to me that would fall into your category.

The only thing that I can share is, don’t let it happen to you- always talk to your kids and encourage them without shouting or threatening.

Love you guy…

So when Dads DO talk… what do they say?

Top Topics (and some good -or fun- examples)

Tried and True  (19%)

“Do unto others..”

“Don’t sweat the small stuff”

“Measure twice, cut once”

School & Knowledge (14%)

“If you don’t ask, you won’t know”

“Girls are just as good in math as boys”

“Never listen to the damn doctor”

How to Be and Improve (11%)

 ” Du kannst dich drehen und wenden wie du willst, der Arsch bleibt immer hinten” ( you can turn around as much as you want, the ass always stays in back)

“Figure out what people need and give it to them”

“Names are important. Really important.  Never bluff. Ask again”

“As you know, my parents escaped from Vietnam to come to America….The one advice that my father gave me that stays with me is… Ask yourself what you would do if you were not afraid…My parents taught me to not let fear stop you, but rather move you.”

Dreams, Inspiration and Spirituality (11%)

“Believe in yourself and continue to inspire others… the way you inspire me”

“Put your effort and time into the things you love doing”

“Talent is handy, it’s not essential”

Integrity and Respect (10%)

“Strive to always tell the truth, regardless of the consequences”

“Don’t worry about what others say if you are doing it for the right reasons”

“Be honest, open and upfront about anything and everything.  You may not be liked today, however you will be respected tomorrow.

Relationships and Dating (9%)

“Girls like to be kissed”

“If you want your wife to be pretty, you’d better clean your plate.  When you leave bits of food all over your plate, that’s what your wife’s face will look like.”

“Marry this one”

Family (8%)

“What did your mother say?”

(If I spoke rudely) “Mom is your mother, but she is my wife… don’t forget that”

“Find something specific about your daughter to like every day.  Let her know you found it”

Sports (7%)

“Don’t throw like a girl”

“Whenever possible, throw strikes”

“When in doubt, grab a glove and go out back”

The Basics:  Finances, Food and Drink (6%)

“Cheese and crackers and a beer make a nice snack”

“Don’t complain about your weight while eating a snickers bar”

“Never walk over a penny”

Cars and Driving (5%)

“Don’t date a man with bald tires on his car”

“Always remember where you parked your car”

“Turn your head when you change lanes”

Thanks, Dads.  Happy Fathers Day.

Namaste,

Karin and Ben

Please let us know your Dad’s best advice….