Tag: listening

Do You Hear Them Now? 11 Signs You Have a Listening Culture thumbnail

I once sat in an executive meeting where the SVP explained that Bob, a junior level executive who reported to her had “gotten away” with challenging her boss, the COO’s, ideas. She shared, “When Bob started to challenge him, I was really afraid for his career, but Joe (the COO) actually seemed okay with it.” She laughed as she said how lucky he was that he wasn’t fired, and how

7 Ways to Create a Listening Culture

7 Ways to Create a Listening Culture thumbnail

If you could wave a magic wand and suddenly make every employee in your organization proficient in one behavior what would that be? Critical thinking? Customer-orientation? Sales? No matter which behavior I consider, I’m hard pressed to come up with one that would be more impactful with just a bit more listening. Listening transforms relationships. Listening makes customers feel valued. Listening gets to root

3 Listening Lessons We Can All Use From Political Leadership

A Guest Post from Rose Fass, CEO at Fass Forward. Many leaders talk a good game. Some have even managed to talk their way to the top. But ironically, there’s one leadership quality that often gets the silent treatment. It’s listening to how the message was received. Politicians are masters of message discipline. They speak in sound bites, which gives repeatable expression to their ideas. Next, they listen to

7 Reasons You Won’t Hear The Truth

7 Reasons You Won’t Hear The Truth

Your team decides what you can handle. Like parents protecting young children, they safeguard you and themselves. They anticipate tantrums, and work around them. They’ll even throw in a few things “they’re worried about,” to make you feel better. Don’t blame them. You’ve taught them well. Your well-intended intensity sends them to the nearest diaper genie to package their

Do They Hear What You Hear?

Do They Hear What You Hear?

He wants to be promoted, but something’s missing. You feel it, your boss feels it, but it’s hard to put your finger on it. He’s completed all the action plans, and has done everything you’ve asked. Look more deeply, does he hear what you hear?

“Happy is the hearing man; unhappy the speaking man.”
~ Ralph Waldo

Pause for Effectiveness: 9 Powerful Times to Pause thumbnail

Your team needs you, you respond. They have questions, you have answers. The phone rings, you pick it up. Great leadership? A pause can be more powerful. Speakers pause for effect; Great leaders pause for effectiveness. A powerful pause is a wildly under utilized leadership tool. Awkward silence creates opportunity. I’ve never regretted a pause. I’ve got buckets-full of “I wish I had paused”

Distracted Driving: Lead with Care

Distracted Driving: Lead with Care thumbnail

You’re distracted. Multi-tasking. Getting work done. You’re trying hard to give everyone the attention they need. It’s hard. If you’re like me, being spread too thin leads to distracted focus. Distraction speaks louder than words. Today’s post, Distraction Speaks Louder than Words,  comes via the Lead Change Group, a terrific community of leadership thinkers. My inspiration for this topic came from

Effective Listening: Necessary, But Not Sufficient thumbnail

Why aren’t we better at listening? Is it really skills or something deeper? I’ve been intrigued by a 6 month, Leadership LinkedIn Discussion asking leaders to give “one piece of advice” for new leaders. With over 1300 comments, the discussion was skewed heavily toward one topic: effective listening. How leaders “listen” trumped all other discussion threads including transparency

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