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How to Give Your Boss Bad News (the D.A.R.N. way) post image

Darn-it. You screwed up. Or, perhaps you trusted your team and now you have empowerment run amok. You don’t want to blame, but you’re mad too. Your boss will be ticked. And worse, she might have to tell her boss. It’s time to come clean. How do you tell your boss the bad news?

Bad News the D.A.R.N. Way

The good news: handle this well and you’ll increase your leadership credibility. The bad news: you’ve still got bad news.

My phone rang the other day, with bad news. I was so impressed with the leadership recovery, I couldn’t be mad. His approach reduced my $%&@&+@ response to “darn”. In fact, I quickly jotted down his steps for you.

D- Disclosure (explain the situation and root cause)
“I’ve had a bad day. We have a bit of a situation I need to fill you in.” _______ happened and now we have _______. When I dug in deeper I learned it was caused by __________ (behavior or situation not person).”

A- Accountability (don’t be a blamer).
“I accept full responsibility. I should have been closer to this. Here’s how I can prevent that next time_______”

R- Response (share your solution)
“Here’s what I’ve already done _______ (it’s important to have something to say here).

N- Next Steps (share your plan and what you need)
Here’s what I’m going to do next______ I could use your help with _______ (if needed)”

What advice can you share?
Filed Under:   Career & Learning, Communication
 
 
Karin Hurt
Karin Hurt
Karin Hurt, is CEO of Let’s Grow Leaders and a former Verizon Wireless executive. Karin was named on Inc.’s list of 100 Great Leadership Speakers for Your Next Conference, the American Management Association List of 50 Leaders to Watch, and as a Trust Across America Top Thought Leader in Trust. She’s the award-winning author of two books, Winning Well: A Manager’s Guide to Getting Results— Without Losing Your Soul, and Overcoming an Imperfect Boss. She’s regularly featured in business publications including Fast Company, Entrepreneur, and Inc.
 

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What People Are Saying

Eric Dingler (@EricDingler)   |   12 April 2013   |   Reply

I have an reply I use almost every time one of my team says, “Eric, we have a problem…” I say, “No such thing as problems, only solutions.” Also, I appreciate the fact my team sees as “we” have a problem. Getting your team to give you the bad news over hiding it starts way before there is bad new to deliver. You have build a bridge strong enough to bare the weight of truth. Don’t overreact to the “bad news” of others, and never gossip about the mistakes of others…or no body will want to tell you anything.

letsgrowleaders   |   12 April 2013   |   Reply

Eric, I should use that line. That would help.

Matt McWilliams   |   12 April 2013   |   Reply

You mean, cowering and avoiding the situation is not the right way? Shame.

I have used this. I never realized I did but I do. I felt like the R-N part was basically my way of railroading past the part about me messing up and how it affects the company. It may have been, but the reality is it worked. It kept it forward-focused.

letsgrowleaders   |   12 April 2013   |   Reply

Matt, yeah… when something’s wrong, I am eager to hear about solutions.

Magnolia Ripkin   |   13 April 2013   |   Reply

I find that this is a lesson that is hard learned by people who are early on in their careers. We learn along the way that it shows more character to come forward with solutions and options.

letsgrowleaders   |   14 April 2013   |   Reply

Magnolia, so great to have you join the conversation. I completely agree. My hope for this community is that we can help accelerate one another’s learning.

Jennifer V. Miller   |   15 April 2013   |   Reply

I learned early in my career that the only “surprises” my bosses liked were things like treats on their birthdays. :-) Unpleasant surprises are never welcome. And, your boss WILL find out sooner or later. The question is – do you want her to find out from you or from someone else?