Leadership Credibility: 5 Subtle Ways Leaders Lose Street Cred
Improve Your Leadership Credibility By Avoiding These Easy Mistakes Leadership credibility is hard to establish and easy to lose. The sad truth is I’ve seen really good leaders lose the confidence and credibility of their teams by making well-intentioned and...
5 Ways To Make Your Meetings More Productive
I texted my colleague: “do you think we both need to attend the 3pm meeting?” He quickly shot back: “Karin, I don’t think anyone needs to go to that meeting. Don’t worry, I’ll represent both of us.” And there we were two...
Leave Your Burdens At The Door
No one “forgets” their cancer diagnosis, their sick mother, their midterm exams, their custody battle, their abusive relationship. And yet, one of the most frequently uttered phrases in call centers is to instruct reps to “leave their home burdens at...
