The Biggest Mistakes Team Leaders Make
Go into almost any company and ask employees what annoys them most about the leaders in charge, and the list is remarkably consistent. love this Harvard Business Review video,The Biggest Mistake a Leader Can Make. If you watch it, my guess is you’ll be singing...
Leave Your Burdens At The Door
No one “forgets” their cancer diagnosis, their sick mother, their midterm exams, their custody battle, their abusive relationship. And yet, one of the most frequently uttered phrases in call centers is to instruct reps to “leave their home burdens at...
