7 Roles of an Exceptional Team Leader
Focus on These 7 Leadership Competencies to Be a Better Team Leader Your strategy is only as strong as the ability to execute at the frontline. You can have all the great plans, six sigma workouts, and brilliant competitive positioning in the universe, but if the...
5 Reasons Your Great Idea Isn’t Working
When you’re running full speed ahead with a great idea, be sure to look back over your shoulder to see who’s with you. A Great Idea My staff team had a great idea. They were buzzing with excitement. We needed some fun recognition to inspire call center...
5 Ways To Unblock Leadership Energy
I felt my energy drain as I drove toward the call center. The center’s results were stagnant– it was time to dig deeper. I was there to help, but also to deliver some tough messages. Necessary, not fun. “Joe,” one of the managers, ran...
