customer service Archives

What’s So Great About Shopping at Walmart?

by Karin Hurt | Dec 22, 2012 | By Karin Hurt, Communication | 0 comments

It was Sunday afternoon, I needed to find a picture frame fast to complete the gift I was about to give. The closest solution was Walmart.I am usually not brave enough to go there this time of year. The stories can be scary. I reluctantly made my way through the...

Want Great Customer Service? Call A Vampire

by Karin Hurt | Oct 31, 2012 | By Karin Hurt, Employee Engagement & Energy, Results & Execution | 2 comments

If you need to contact a customer service call center, today would be a good day. You will likely get great customer service. Employees will be happy, spirits will be high. Oh, and the pictures will be fantastic. From my experience and in talking to leaders in call...

Small Gestures of Trust Build Great Results

by Karin Hurt | Oct 10, 2012 | Authenticity & Transparency, By Karin Hurt | 1 comment

I was attending a breakout session on social media strategy at the International Customer Service Association conference, when the presenter asked, “who allows their reps to have Facebook on their work computers?” This is not the norm in the call center space, but one...

Connect, Influence, Inspire: A Growing Leaders Salute to Bill Gessert

by Karin Hurt | Sep 29, 2012 | By Karin Hurt, Communication | 2 comments

Great leaders connect with, influence and inspire those around them. Bill Gessert, who has served as President of the International Customer Service Association since 2007, has spent his career creating forums and opportunities for leaders to connect and grow. And so,...