What To Do When The Customer is Wrong
The only problem with the concept, “The customer is always right,” is that sometimes they’re wrong. If you’ve been in any kind of customer-facing position, I know you’re with me. Sure, there are many, many circumstances where the only...What Great Customer Service Looks Like
What does great customer service look like? Best Superbowl Advertisement in Real Life It was the best Superbowl advertisement ever: It was Superbowl Sunday just before kickoff. It was the first appointment the Apple Genius Bar had available, my hard drive had crashed,...
Zappos, Leaders, and Cracker Jacks
Zappos has so many folks looking to benchmark their magic, that they offer a menu of ways to learn their playbook. Teaching culture has become a revenue stream. While the rest of us carefully guard our best practices, they offer you shot of Grey Goose, and welcome you...
