Improve Your Customer Service Experience (TV Video Interview with Shep Hyken)
If you want to improve your customer service experience (CX), start with culture. This week, we interrupt our regularly scheduled “Asking for a Friend Series” to feature this important interview with Shep Hyken on Be Amazing or Go Home TV, about how to...
How To Help Your Team Think Like an Entrepreneur
How to Develop Entrepreneurial Thinking on Your Team Back in her Verizon days, one of Karin’s favorite questions to ask a team member whom she was encouraging to think like an entrepreneur was: “If this was your company, would you _______ (make this...
How To Speak Up in Meetings (A Video For if You’re Feeling Unsure)
Techniques to Speak Up in Meetings and Ensure Your Voice is Heard “Hey Karin, I just had my 360 Feedback review, and I heard I should speak up more in meetings. But it’s hard. How do I get better at this?” #AskingForaFriend 4 Ways to Speak Up More in...
