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How to improve the customer service experience

Improve Your Customer Service Experience (TV Video Interview with Shep Hyken)

by | Nov 19, 2021 | Asking For a Friend Featured |

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If you want to improve your customer service experience (CX), start with culture.

This week, we interrupt our regularly scheduled “Asking for a Friend Series” to feature this important interview with Shep Hyken on Be Amazing or Go Home TV,  about how to improve your customer service experience through culture.

What’s the best way to improve your customer service experience?

Imagine you have every employee coming to work every day asking “How can we make this better?”  “How can we truly advocate for our customers?” “What is the best way to do this?”

That’s the power of a courageous culture. 

Our favorite definition of culture comes from Seth Godin, which is simply “people like us do things like this.”

In a courageous culture, “people like us” speak up. They solve problems. They share ideas. And bring practical ideas to improve customer service. The default is to contribute.

So how do you do this?

Practical Ways to Improve Your Customer Service Experience Through Culture

improve customer service experience by improving your culture

7 Steps to Building a Courageous Culture

improve customer service by building a culture where people speak up and share ideas

Karin Hurt

Karin Hurt helps human-centered leaders resolve workplace ambiguity and chaos, so that they can drive innovation, productivity and revenue without burning out employees. She’s the founder and CEO of Let’s Grow Leaders, an international leadership development and training firm known for practical tools and leadership development programs that stick. She’s the award-winning author of four books including Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates and Winning Well: A Manager’s Guide to Getting Results-Without Losing Your Soul and a hosts the popular Asking For a Friend Vlog on LinkedIn. A former Verizon Wireless executive, Karin was named to Inc. Magazine’s list of great leadership speakers. Karin and her husband and business partner, David Dye, are committed to their philanthropic initiative, Winning Wells – building clean water wells for the people of Cambodia.

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Where in the World are
Karin & David?

Where in the World are
Karin & David?

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