The Power of Observation: 6 Ways to Show Up Helpful
I just got off the phone with a frustrated CEO, who was fired up after a half day of observation in one of his call centers. “Karin, Why don’t these managers GET IT? I just left a visit to one of our call centers and within an hour, I’ve seen more...
The Turnaround Factor: Digging Deeper
One of the most important leadership lessons of my life happened five minutes after I stepped off that stage. I’d been giving out recognition awards on my massive “road trip,” a 27 states in 45 days kind of tour of motivational kick off meetings in...
How To Be A Better Team Leader: A Case Study
You can learn as much from a bad team leader as a good one. One of the best ways to improve your leadership skills is to be the leader you want your boss to be. What does that look like for you? What are the characteristics of a great team leader? How to Be a Better...
